Help Desk Specialist

PositionContact Coordinator LocationCanton, MA. In office positionShift: 8am-5pm.Duration3 Month ContractPR18-20/hrRESPONSIBILTIES: Answering Dunkin' and Baskin Robbins franchisee and crew contacts, resolving issues that may have a technical aspect to it. Channels are phone calls and emails.Actively listen, acknowledge, accurately categorize contact reasons/experiences, and respond accordingly. Keeping up to date on email communications.Ability to multitask using multiple databases to accurately research and respond to inquiries.Ensure data/report integrity by continuously understanding use of tools and the business needs for information.Identify, communicate, and escalate in a timely manner contact trends to your manager to ensure proactive response/resolution.Help with Password resets Help with App Downloads and rollouts EXPERIENCE AND EDUCATION QUALIFICATIONS:1-2 years of similar experience (call center, help desk, admin assistant)Customer facing experience- this is imperativeAble to work on site from Monday- Thursday in Canton, Massachusetts Demonstrated ability to trouble shoot and problem solve.Ability to listen, talk, and type simultaneously.

Created: 2025-02-22