Office Manager

General Description:The Office Manager (OM) plays a central role in assisting the Executive Manager of Sales with the smooth operation of all office, agent, and administrative support services. The individual assists agents with all the tools to assist them with every aspect of their business. The OC is also important in the integration and onboarding of new agents and employees, smooth operation of the branch office facility, and to the communication and execution of the company culture. The Office Manager needs to be a creative problem-solver and be able to work well independently. Additionally, the individual must possess a high level of interpersonal skills, provide excellent customer service, and have a wonderful personality to interact effectively with staff, agents, and clients.Essential Functions· Promote a hospitality centric, service-oriented attitude, especially towards the agents.· Open and close the office punctually, Monday-Friday, 9 a.m. to 5 p.m.· Coordinate with the Executive Manager of Sales on all issues related to the functioning of the business.Support agents:· Welcome new agents to the firm, following the DE onboarding guidelines.· Attain proficiency in the use of company platforms to assist agents when required.· Promote agent engagement and proficiency with tools and software to enhance their business. · Assist with creation of listing presentations, mailings, etc. as requested by agents.· Provide exceptional customer service to agents, addressing their inquiries and needs promptly.Maintain hospitality centric and professional working environment at the branch office(s)· Maintain entire front reception area.· Maintain conference room and its schedule of usage.· Maintain, clean & stock kitchen for full usage.· Manage the office equipment and supply stock.· Manage copy areas and marketing supplies.Provide miscellaneous administrative duties:· Assist sales manager in facilitating meetings and events.· Assist agents and clients with questions regarding agent tools · Ensure cheerful reception and hospitality for agents and guests.· Filtering and delivering all mail.Qualifications:· Minimum 3+ years of experience working in office operational roles.· Ability to thrive in a fast-paced environment.· Ability to identify weak spots & can improve efficiency. · Great planning, organizational, & project management skills.· Results driven through effective communication with vendors, agents, and staff. · Can work multiple projects at once while keeping each project to the highest standard.· Licensed Texas Sales Agent a plus.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. The company requires an entrepreneurial attitude directed toward the success of all stakeholders.

Created: 2025-02-22