Property Manager

Roles and ResponsibilitiesDedicated caretaker of our physical spaces: oversee the presentation of buildings, ensure maximum occupancy and low to no delinquency.In partnership with the Senior Property Manager, take ownership of overall physical property maintenance, curb appeal, and safety and security for propertiesWalk through properties on a regular cadence to observe and handle any issues; identify any areas of improvement and seek approvalsMaintain a safe and comfortable environment for all members by handling nuisance and noise complaintsCommunicate frequently with residents; serve as point of contact for any announcements, and keep them informed of events and work being done on the propertyBe available to respond to emergencies as neededEnsure compliance standards are upheld for the applicable units with local and state regulationsEnsure member interactions are handled by all staff with courtesy, professionalism and in alignment with our brand and core valuesHandle rent delinquencies and non-payment; initiate eviction proceedings when necessaryKeep a pulse daily with member follow-ups and staying up to date on property features, including amenities, common areas, on-site services provided and retail partnersWelcome new members and ensure they know how to leverage our services, make in-app purchases, and get support; periodically interact with members informally face to face, and attend on-site eventsReview results of member surveys and app metrics, analyze and create agreed-on plan of action for resolving member issues in partnership with Geo Regional GMConsistently monitor member experience, feedback, and team performance using our proprietary app, and take action to address issues that have been escalated or gone unresolvedLiaise with partner companies and be aware of activity in the buildings; attend eventsFacilitate complex or difficult member issues such as early termination of leasesQualifications and Education Requirements5+ years of property management experience Proven experience in people managementMS Office fluencyPreferred SkillsBachelor's Degree preferredExcellent written and verbal communication skillsCustomer service experience, pleasant and personableAbility to respond well under pressure

Created: 2025-02-22