HR Service Center Rep I

Duration: 3 months ContractJob Description:Responsible for providing consistent, high quality customer care, and service excellence to its customer base. Performs high-volume services through the HR Shared Services Center through standardized processes including administrative work, order fulfilment, and database transactions via telephone, web facsimile, email or correspondence. Serves as an integral member of a team providing escalated Human Resources support to team members. Assists team members and managers with questions regarding Human Resources policies, practices, tools and processes. Records and tracks issues via the case management tool, tracking from initiation to resolution.Responsibilities:Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels are met. Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls Performs administrative, transactional and data/records management activities in support of Human Resources. Provides assistance on navigating internal resources on self-service and Human Resources technology tools.Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution.Experience:2 years HR experience OR 5 years customer service experienceMust have experience with HCMs and comfortable with file workAbility to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.Active listening skills with the ability to ask probing questions to aid in problem solving and issue escalation. Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters. Critical thinking and multi-tasking in a high-volume environment. High sense of urgency for meeting commitments and completing assignments.Demonstrated knowledge and understanding of Human Resources functions within an organization Ability to consistently deliver high quality customer service in a professional manner. Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.Skills:Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources. Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues. Documents incoming calls using a case management tool to resolve issues within identified service level agreements.Education:Associate's degreeAbout US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Recruiter Details:Name: PerukaEmail: pjames@Internal Id: 25-32220

Created: 2025-02-22