Operations Manager

About UsFaireez is a cutting-edge PropTech company revolutionizing the housekeeping industry for residential buildings.We're seeking a proactive and dedicated Operations Managerto lead our Miami operations, ensuring smooth execution and excellence across all aspects of our business. If you're a dynamic leader with a passion for operational excellence and a knack for problem-solving, join Faireez to make an impact in Miami's housekeeping industry!Role DescriptionThis is a full-time hybrid Operations Manager role at Faireez. The Operations Manager will be responsible for overseeing daily operations, managing staff, and ensuring efficiency in service delivery. This role is located in Miami, FL with the possibility of some work from home.Role ResponsibilitiesTeam LeadershipManage the site supervisor and team, fostering collaboration and operational efficiency.Quality AssuranceInnovate and implement processes to elevate service standards, ensuring a premium customer experience.Customer SupportAddress escalations and resolve issues swiftly, providing a seamless customer experience.Problem SolvingTackle operational challenges in real time, ensuring minimal disruption to services.Partnership ManagementBuild and maintain strong relationships with property management companies, driving satisfaction and long-term collaboration.Budget OversightManage site budgets, team capacity, and inventory logistics, including supplies and branded materials.Operational ExcellenceMonitor schedules, address inefficiencies, and prepare for future operational demands.Reporting & StrategyWork closely with the Director of Operations and COO to analyze key metrics, identify trends, and implement improvement plans.Role Qualifications/SkillsExperience2-3 years in operations, customer service, or a similar field (required).Industry KnowledgeExperience in property management, housekeeping, premium hospitality, or similar industries (advantage).EducationBachelor's degree.Language SkillsFluent in English (required). Fluent in Spanish is a strong advantage.Residence: Reside in the greater Miami area (required). Not relevant for out-of-state candidates.Customer ServiceProven ability to resolve issues and maintain high customer satisfaction rates.Tech oriented: Ability to use mobile applications and communicate with technical staffInterpersonal SkillsExcellent communication, problem-solving abilities, and a proactive "can-do" attitude.Additional ConsiderationsEnsure team readiness, including schedule optimization and material availability.Maintain communication with building management to address logistics, rules, and operational concerns.Engage with fairies to ensure their satisfaction, prevent absenteeism, and support their professional growth.You can apply here or email your resume and cover letter to Julia@Salary Commensurate with experiencePTOHealth Benefits

Created: 2025-02-22