Customer Service Representative I

The Company:VeSync is a portfolio company with brands that cover different categories of health & wellness products. We wouldn't be surprised if you have one of our Levoit air purifiers in your living room or a COSORI air fryer whipping up healthy and delicious meals for you every night.We're a young and energetic company, we've had tremendous success, and we are constantly growing our team. As we garner more industry attention - just check out our accomplishments and awards by CES Innovation, iF Design, IGA, and Red Dot - we also need driven and talented people to join our team.That brings us to you, and what you'll be joining. Our teams are smart and diligent and take ownership of their work - they're confident in their work but know how to collaborate with open ears and a spirit of learning. If you're down-to-earth, approachable, and easy to strike up a conversation with, this may be a great fit for you.Check out our other brands: The Opportunity:As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of our product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels"”voice, chat, and email"”while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization.What you will do at VeSync:Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions.Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions.Build strong rapport with customers, fostering positive experiences and brand loyalty.Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear.Develop in-depth knowledge of the product line to provide informed and effective support.Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers.What you bring to the role:Interfaced directly with customers, effectively deescalating challenging situations.Demonstrated strong leadership through empathetic communication and support.Skilled in managing and prioritizing multiple customer cases simultaneously.Proficient in using various platforms to resolve customer inquiries efficiently.Excellent written and verbal communication skills.Proven experience troubleshooting complex issues and guiding customers to resolution.Accurately documented customer interactions within case records for future reference.Fluent in English with proficiency in email and chat communication.Strong proficiency in Microsoft Office Suite.Capable of typing at approximately 40 words per minute.Location: This is an on-site, office-based role in Anaheim, CA.Salary: Starting at $21 / hourPerks and Benefits:100% covered Medical/Dental/Vision for employee AND spouse + dependents!401K with 4% employer match (eligible after 90 days of employment) and immediate vestingGenerous Sick + Vacation policy + paid holidaysLife InsuranceVoluntary Life InsuranceDisability InsuranceCritical Illness CoverageAccident InsuranceHealthcare FSADependent Care FSATravel Assistance ProgramEmployee Assistance Program (EAP)Fully stocked kitchen

Created: 2025-02-22