Facilities Coordinator

Our client, a general contractor focused on retail and commercial renovations, is seeking a Facilities Coordinator to join their growing team in Hallandale, Florida. The ideal candidate has excellent customer service skills.This position is in office 5 days a week. Job SummaryAs a Service Coordinator, you will manage maintenance and repair service requests from retail and commercial clients across Canada. This role involves coordinating day-to-day activities to ensure efficient and cost-effective service delivery while minimizing client operational disruptions. The focus is on maintaining high standards of service quality and customer satisfaction.Key ResponsibilitiesHandle repair and maintenance requests, including emergencies.Process and document incoming service requests clearly and promptly.Analyze and troubleshoot requests to ensure the most suitable subcontractor is dispatched.Monitor and address feedback to mitigate potential issues, ensuring adherence to client terms and resolution timelines.Provide basic quotations for service calls Track and follow up on subcontractor work in progress until job completion.Coordinate schedules and provide regular updates to clients.Issue purchase orders to subcontractors.Process invoices from subcontractors and prepare invoices for clients.Responsible for finding new resources to help us maintain a competitive edge in the industry (nationally).Qualifications and SkillsEnglish- verbal and written, Spanish is an assetProficient knowledge of Excel and Outlook; ease of learning new softwareAbility to coordinate resources and day-to-day activities.Ability to multitaskStrong organizational skills and the ability to work independently.Capable of handling multiple priorities.CompetenciesHave a strong sense of urgency.Build partnerships and prioritize collaboration.Present information effectively and concisely.Be proactive and manage client expectations.

Created: 2025-02-20