Dispatcher / Administrative Assistant (HVAC)

Dispatcher / Admin SchedulerLocation: AnaheimPay$24-$26 DOEMust haves: Service Titan or related software experience / HVAC/Plumbing/Water Heater industry backgroundHours: Monday to Friday 8am - 5pmResponsibilitiesTechnicians depend on Dispatchers to ensure that each task is assigned to the right individualIf you thrive on being in command and providing clients with a sense of assurance in our services, we have an ideal opportunity for youRelay accurate information to technicians, ensuring proficient, quality customer experiencesManage the whereabouts and needs of every technician in the fieldBe professional and establish customer rapport, encouraging repeat businessRespond to customer requests, resolve issues, and promote the brandParticipate in training to boost sales and ensure quick, accurate dispatch of incoming ordersUpdate customers throughout the day on the technician's progressEnhance the success of technicians by familiarizing yourself with their preferences, skills, licenses, and communication abilitiesDevelop a proven track record in customer serviceOrganize and oversee the scheduling of technicians for various service and maintenance appointmentsQualificationsMaintain a positive and dedicated demeanor to contribute to the company's positive work environmentTechnologically savvy, learns and implements new software, and systems quickly, good typist, and proficient with phone systemsPersonality that blends well with a fast-paced, goal-driven environmentHighly organized with exceptional follow-through abilitiesAbility to build trust, diffuse conflict and hold others accountableStrong verbal and written communicationService Titan Software KnowledgeAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-20