Customer Experience Specialist-Elevate Service & ...

Customer Experience Specialist - Elevate Service & Satisfaction! Up to $45kUltimate Staffing Services is currently seeking a dedicated Customer Experience Specialist to join a dynamic Amusement and Redemption services company located in Cockeysville, MD. This full-time, in-office role is designed for a detail-oriented, highly motivated, and organized professional who thrives in a fast-paced environment. With an immediate start date, this position offers a unique opportunity to enhance customer satisfaction and elevate service standards.Job DetailsSalary: $40,000 - $45,000 (based on experience)Schedule: Monday - Friday, 8:00 AM - 5:00 PMLocation: Cockeysville, MD (Employer-paid parking and fitness center access)Start Date: Immediate hireResponsibilitiesRespond to customer inquiries via phone, email, and chatTroubleshoot issues and provide effective solutionsEnsure customer satisfaction and handle complaints professionallyMaintain product knowledge to provide accurate informationFollow up with customers to ensure continued satisfactionCollaborate with internal teams to resolve complex issuesSupport sales by informing customers of additional products/servicesDocument customer interactions and maintain accurate recordsBuild and maintain strong relationships with customersQualifications2+ years of experience in customer relations or supportBachelor's degree preferredProficiency in Microsoft Office Suite (Excel required)CRM experience (Salesforce preferred)Strong problem-solving and analytical skillsAbility to stay calm and patient with difficult customersExcellent verbal and written communication skillsBilingual in Spanish is a plus (not required)Benefits401(k) matchingMedical, Dental, and Vision insuranceFlexible Spending Account (FSA)Life insuranceVacation & Paid Time OffVoluntary benefitsAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-20