Field Services Engineer

Job Title:Job Type: Direct Hire, Full TimeJob Location: Onsite around Metro Boston area. Towns covered: Brookline, Newton, Cambridge, Watertown. Will also cover 1 practice in Everett and 1 in Chelsea but majority will be in Cambridge/Newton area.Salary: $75,000-80,000 + mileage reimbursement Our healthcare client is looking for a Field Services Engineer with 2-3+ years of desktop support experience. This person is a self starter and will be willing to travel around to various locations each week. Job DescriptionThis Field Service Engineer will be responsible for:Daily logging of tasks and activities via JIRA Service DeskUser and device onboardingProviding end user support for various applicationsParticipation in team meetings and collaboration for upcoming projectsProviding onsite support for hardware and software upgradesProviding prompt and courteous resolution to user requests and issuesProviding security, compliance, and HIPAA checks at all practicesIn order to qualify, you must have:Bachelor Degree is a mustMCSA, A+ , CISSP desirableKnowledge of HIPAA, compliance, and electronic medical record systems helpfulKnowledge of physician practice management systems and workflow helpfulMinimum 3 years' experience with PC hardware and software, printers, notebooks, Macs, iPads, and mobile devicesExperience supporting Windows 10/11 and macOSExperience with Active DirectoryExperience with security and protection tools, antivirus and malware detection and removalFamiliarity with TCP/IP networking, VPN, Wi-FiKnowledge of Windows Server, VMware, and Citrix desirableKnowledge of JIRA helpfulKnowledge of Cisco Meraki network gear (routers, switches, wireless) desirableMust own a reliable car and be able work remotely and independentlyLocal travel: up to 90%Must be able to lift 50lbs

Created: 2025-02-20