Customer Service Representative

SUMMARY: Provides customers with courteous customer service in person or over the phone in; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs.DUTIES AND RESPONSIBILITIES:Respond to customer inquiries via phone, email, and chat promptly and professionally.Process orders, actively monitoring and updating customers on order status.Processes samples and documentation requests.Schedule and release manufacturing work orders to production to meet sales order delivery dates.Provide accurate information about products, services, and policies.Troubleshoot and resolve customer issues, escalating when necessary.Maintain a positive, empathetic, and professional attitude toward customers.Document customer interactions and maintain records of inquiries and complaints.Collaborate with other departments to ensure customer needs are met.Participate in training and development programs to enhance product knowledge and customer service skillsSupports marketing campaigns and product launches.Food Safety/Quality team memberPerforms other related duties as assigned by management.QUALIFICATIONS:One to two years related experience in Customer Service manufacturing or equivalentExcellent customer service skills.Excellent verbal and written communication skills.Proficiency in Microsoft Office Suite and customer service software.Commitment to excellence and high standards.Strong organizational skills; able to manage priorities and workflow.Ability to work independently and as a member of various teams and committees.Ability to understand and follow written and verbal instructionsProfessional appearance and demeanorAbility to perform diversified clerical functions and basic accounting procedures.Ability to effectively communicate with people at all levels and from various backgrounds.Bilingual skills a plus.Acute attention to detail.Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

Created: 2025-02-16