IT Field Tech (Brooklyn, NY)

Job Title:IT Field TechLocation: Brooklyn, NY(Local application only)Duration:Full-TimeJob Description: · Provide the first point of contact for support issues at all stores.· Able to travel daily between stores.· Process service tickets/work logs related to problems, train customers on our Client applications and various wireless peripherals· Elevate complex issues/problems to appropriate team members· Troubleshoot and correct problems on site· Perform scheduled hardware and/or software installations.Assist stores with:o Desktop applications, maintenance, and troubleshooting.o Network Equipment installation and troubleshooting (routers, switches, access points)o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows, etc.o Configure and/or troubleshoot Zebra handhelds, network, and label printers.· Provide store training in Client hardware use and software applications.· Work to gather information, or resolve issues independently or collaboratively· Quickly learn and retain relevant system knowledge· Support stores during Go Live opening week.· Respond to customer inquiries and problem-solving in a professional and effective manner· Provide feedback to the manager regarding service failures or customer concerns· Maintain in-depth working knowledge of Client retail systems and processes· Perform other related duties as assignedQualifications:· Education:o College degree in IT or Equivalent certifications.SKILLS & EXPERIENCE· Written and verbal communication skills.· Must be a self-starter with the ability to think and work independently.· Knowledge of network hardware or telecommunications, basic data communications troubleshooting, Cat5-Cat6 cable, and RJ45 understanding. Capable of using equipment provided.· Strong customer service skills.· Well-organized and detail-oriented.· Ability to handle multiple projects/responsibilities simultaneously.· Proficiency in MS Office applications.· Problem analysis and solving.· Strong decision-making.· Able to take Initiative, and be flexible with schedule.· Must be capable of lifting and/or carrying up to 30 lbs.· Bilingual in Spanish is a plus.A reasonable, good faith estimate of the minimum and maximum for this position is $50K/year to $55K/year with benefits

Created: 2025-02-16