Client Account Executive

This is a fulltime internal opportunity with NSC StaffingPosition Summary: The Client Ambassador is responsible for maintaining consistent job site presence to positively impact safety, employee relationships, and client satisfaction. (S)he executes safety goals/objectives, cooperatively works with employees to enhance knowledge of job requirements and safety objectives, and builds relationships with client managers/supervisors to achieve effective working relationships.Duties/Responsibilities: Safety:• Foster frontline safety management, nurturing relationships with client managers to instill a safety culture; provide support for injured employees, ensuring consistent communication and follow-up.• Conduct routine shipyard walks, leveraging experience, judgment, and safety resources to observe work practices, identify improvements, and perform safety surveys and audits.• Manage injury response and reporting, communicating all safety incidents verbally and in writing to Division Safety Manager and Director of Corporate Safety; lead investigative processes in collaboration with Client safety personnel on behalf of NSC.• Coordinate required safety training and orientation, including programs, certifications, and new hire orientation; take ownership of scheduling and coordination.• Offer health and safety guidance for NSC operations, representing Safety & Risk Management groups in operational decisions to ensure alignment with regulations and insurance coverage.• Model and enforce policies, rules, and regulations of NSC and Clients, including safety protocols.• Liaise with vendors and customers to promote safety policies for shipboard installations and alterations by NSC and sub-contractors• Actively engage in internal and external safety and training programs, participating in weekly training and professional development initiatives.• Escort contract employees through the shipyard as needed, ensuring proper introduction to client managers, familiarization with work areas, and provision of appropriate PPE.Employee Relationships:• Starting with the onboarding process, form effective working relationships with NSC employees assigned to the work site.• Participate in the onboarding of new employees and, where possible, personally walk new employees onto the worksite, ensure employees have the proper PPE, make new employees feel welcome and supported in their position, and ensure any client requirements for new hires is coordinated/executed.• Regularly meet with employees to help gauge job satisfaction and proactively identify issues/concerns impacting the workplace; properly communicate and facilitate resolution of issues/concerns.• Consistently provide feedback and employee recognition to NSC employees assigned to the worksite.• Through employee engagement, seek to build relationships with other staffing employees at the worksite, such that they recognize how NSC values our employees and maintains a consistent presence in support of NSC employees.Client Satisfaction• Through consistent presence at the worksite, build effective business relationships with each manager/supervisor; know each manager/supervisor on the worksite.• Regularly meet or communicate with managers/supervisors at the work site to ensure client satisfaction, to proactively identify issues/concerns, and to demonstrate NSC's commitment to our employees and our clients.• Support Operations team by identifying business opportunities/open positions at the worksite; communicate these opportunities to leadership in a timely manner.• Other duties as assigned.Required Skills & Qualifications:• High School Diploma: Possess a high school diploma or equivalent qualification.• OSHA Maritime Trainer Certification strongly preferred.• Safety Program Experience: 1-2 years of experience in safety program management, demonstrating a strong understanding of safety protocols and procedures.• A valid US Driver's License is required.• Shipboard/Shipyard/Marine Experience: 1-2 years of experience in shipboard, shipyard, or marine environments, familiar with the unique challenges and safety considerations of these settings.• Analytical Skills: Ability to observe complex situations and identify potential safety issues for employees, coupled with the capacity to develop effective solutions to remedy unsafe conditions.• Exceptional communication skills, both written and verbal.Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.This role requires the ability to move around the workplace to include ship walks to oversee operations, check on employees, and address issues. As such, this role will be exposed to the occupational hazards and environmental conditions of a repair shipyard which includes various smells, loud noises, variations in temperature, extensive walking, navigating, and standing on different and sometimes uneven surfaces. Driving a vehicle is required, as travel may be required within the designated region to meet clients.While performing the duties of this position, the employee is regularly required to present, talk, and listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee will frequently reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus, all of which are necessary to ensure safety in the work environment. The noise level in the work environment can be moderate to high and the role requires the regular use of personal protective equipment (PPE).

Created: 2025-02-15