Customer Success Manager

The Proactive Marketing mission: "To help Chiropractors build their dream practice while having a positive impact on the health of their patients."We not only guarantee the best results for our clients, but we also prioritize building a one-of-a-kind working experience for our team. We are 100% remote, and we encourage our employees to work from anywhere in the world.We have a strong company culture that focuses on innovation, personal development, leadership, and cultivating a winning environment. We believe that our company is most productive when our employees are fulfilled, challenged, and working to achieve both their personal and professional goals, while constantly striving for their own personal next level.Our #1 Core Value: Better Than YesterdayIn today's world taking initiative is a critical component of success. Therefore, we encourage team members to take initiative in the direction that they see fit so that they can learn valuable lessons along the way and contribute to relevant team goals. We don't micromanage and we encourage an environment of responsibility and leadership.Job DescriptionAccount Managers are the liaisons between the agency and its clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.An Account Manager is simultaneously a company representative, project manager, client success manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else and building strong client relationships.What This Job EntailsManaging a book of clients, serving as their sole point of contact via text, call, and emailHelping clients succeed with our system and reach established goals.Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coachingUsing the company core values to guide independent decisions about client accountsContinually innovating new methods to improve client experience and retentionManaging the entire client life-cycle, including onboarding calls, launch calls, check-ins, billing, and offboarding callsUtilizing Slack for communication with the teamUpselling clients on relevant productsCollecting client feedback and passing it along to the team to drive constant improvement and innovationAdmin tasks will evolve over time as trust is built and you will be given more workRequirementsMost important is a positive attitude -- you see client dissatisfaction as an opportunity, not a burdenExcellent Communicator -- Strong interpersonal, verbal, and written communication skills in English. This is a mustSelf-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervisionDriven, competitive, and confident with coaching others and setting expectationsStrong attention-to-detail, time-management, and organizational skillsAt least a basic knowledge of digital advertising fundamentals, with a keen interest in learning moreAbility to multitask and prioritize under ever-changing needs and schedulesProven project management skills with an emphasis on quality controlCoachable -- you are willing to participate in ongoing training and constantly push yourself to get better and betterTeam player -- you are able to collaborate with a small team, ask for help when needed, and delegate tasksProactive -- you strive to get ahead of a problem, instead of waiting for it to become a full-blown fireRequired Experience1+ years of Customer Success Manager, Sales or Marketing experiencePrevious experience with remote working software preferred, including Asana, Monday, Slack, Zoom, etcDirect Response Marketing experience, highly preferredBenefitsRemote position (work from anywhere in the world)Competitive pay (base salary and performance-based commission with high earning potential)Access to world-class training and education in advertising/marketingConstant investment in personal developmentPaid vacations once per yearWe're a quickly growing company that favors promoting internally -- huge opportunity for upward mobilityJob TypeFull-timePay$45,000.00 - $70,000.00 per yearBenefits:Paid time offSchedule:8 hour shiftMonday to FridaySupplemental Pay:Commission payPerformance bonusWork LocationRemoteOur team will review your application as soon as possibleThank you!Job Type: Full-timePay: $45,000.00 - $70,000.00 per yearBenefits:Paid time offSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCommission payWork Location: Remote

Created: 2025-02-15