Workplace Operations Coordinator

Job Title: Workplace Operations Coordinator -Hospitality Location: San Francisco, CADuration: 9 Months+Job Description: The Workplace Operations Coordinator - Hospitality is responsible for providing exceptional events support and coordination. Supporting general workplace questions and requests via the ticketing platform. Help create an intentional, inclusive, and delightful experience for all team members on site in the San Francisco office.ABOUT YOUYou are eager to learn and apply yourself to the processes and programs that support the team goals and functions. You are comfortable communicating and working with teammates to solve problems quickly and with limited information. You thrive in a fast-paced, ever-changing environment, stay self-motivated, and employ a positive attitude. You consistently demonstrate strong verbal and written communication skills. You stay organized and keep track of the smallest details to ensure priorities are met.RESPONSIBILITIESSupport the Workplace Operations Specialist in executing events programming - including all-company events, onsite client events, liaising with vendors, and maintaining team resourcesParticipate in efforts to incorporate company-wide celebrations, initiatives, and ERG recognitions into workplace events on an annual basisIntake and adhere to SLAs for all event-related tickets submitted by Client team members.Communicate with event hosts to create successful events that comply with office policies and procedures.Liaise with vendors for services related to events (e.g. janitorial, furniture, food/beverage, decor, etc.) as well as with internal teams such as Physical Security, IT/AV, etc.Manage inventory of event-related supplies and support orders as neededUtilize Zendesk ticketing platform to field & resolve inbound workplace requests & inquiries; escalating when necessaryOwn general administrative tasks to uphold a high standard of service and presentation in the workplace.Maintain consistent and clear communication with other workplace team members in regard to any facilities or security related concernsSupport the Workplace Operations Lead and Manager in additional duties as necessary.EXPERIENCE & SKILLSBe aligned with client's Core values: Make it Happen, Uplift Others and Be YourselfA passion for facilitating an overall positive employee experience through ongoing operational support3+ years of customer service experience1+ years of events experience or community managementPossess the ability to remain agile and multi-task effectively in a fast-paced environmentA passion for managing an overall positive employee experience through ongoing operational supportStrong ability to manage competing priorities and projectsStrong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

Created: 2025-02-15