Employee Support Associate

Employee Support Associate MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world's most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.Summary The Employee Support Associate is responsible for supporting the employee experience and ongoing lifecycle management.Providing timely and exceptional customer service to our employees. Responsible for data entry of employee records with an overall focus on data collection and data integrity. Supports the employee with a primary focus on customer service while representing professionalism within all relationships.Essential Job Functions:Deliver excellent customer service experience to employeesEnter all new hire information to employee record in HRM system ensuring accuracyProcess data entry updates of personal data, and job data changesProcess terminations according to state specific requirements to ensure complianceServe as primary contact for employee issues, and resolve payroll and policy issues with a goal of ensuring customer satisfaction and timely resolutionPartner with HR, Payroll and Operations Leadership to resolve employee issuesUse Salesforce case management tool for supporting employee phone and email inquiresRequired Knowledge, Skills and Abilities: Ability to engage employees and establish relationships. Ability to work as part of a team and contribute to the success of a group.Ability to work in a changing environment and adapt to the needs of the business.Excellent communication and relationship building skillsAbility to prioritize, organize, problem solve, meet deadlines and goalsThorough knowledge of business policies and human resource practices Excellent written/oral communication and interpersonal skills Ability to build strong partnerships with all internal customersIntegrity and ability to maintain confidentiality and personal credibility Action and detail oriented; able to prioritize while handling multiple tasksQuick and strong decision-making skills Job Requirements:2 + years' experience in a customer service-related positionAssociates degree or two years of applicable experience in customer serviceBA/BS degree in Human Resources, Business, and Accounting preferredStrong work ethic, personal integrity and character, positive attitude Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day

Created: 2025-02-15