Complaints Analyst / Pharma-Consumer Products

Position Details: Our client, a world-leading Pharmaceutical Company in Skillman, NJ is currently looking for a Complaints Analyst to join their expanding team.Job Title: Complaints Analyst / Pharma-Consumer ProductsDuration: 6 months contract, extendable up to 24 monthsLocation: Skillman, NJNote:The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.You may participate in the company group medical insurance planJob Description:The Analyst III triages, evaluates and determines if investigation is necessary for product quality complaints and adverse events for the Self-Care product portfolio of Consumer products in accordance with Standard Operating Procedures using the Product Quality Management System.This may include but is not limited to review of complaint case to verify customer verbatim, lot number, subject coding, malfunction coding, trend analysis, assignment of complaint to investigation team.The Analyst III investigates product quality complaints, review of manufacturing and packaging investigations, complaint summary, complaint closure and escalation.Performs field sample management process for products returned from Consumer. Collaborates with Call Centers, Medical Safety, Marketing, Internal affiliates, External sites, and other business partners to ensure the integrity, consistency, compliance, and alignment of the end-to-end complaint vigilance process.Assists with developing training presentations for complaint vigilance process and systems and creation and updates of controlled documents.As necessary, this position will support the Triage, Investigation, and field sample function in other Geographical regions for Consumer products.The Analyst III must have the ability to assist with/participate in various projects within the department, communicate effectively with management.This role will analyze data and other trends. Will prepare and present Complaint Vigilance data to QA Management and cross functional business partners.This role reports to the Manager, Self-Care Complaint Vigilance.Participates directly or indirectly on regional and global complaint vigilance initiatives, and project teams to develop, consolidate, and/or improve complaint vigilance and related/interfacing processes.

Created: 2025-02-15