Systems Support Technician

Reports to: Systems AdministratorCompany: Cal-Ark International Inc.Department: Information TechnologyLocation: Little Rock, ARJob Type: Full-Time/HourlySalary Range: $22+/hour (based on experience)Job Overview:CalArk International is seeking to add a Systems Support Technician to our Information Technology department. This is a full-time position with typical hours of Monday-Friday from 8:00 AM to 5:00 PM. Some overtime may be required and after hours on-call will be required approximately one week every month. This is a 100% on-site (non-remote) position in Little Rock, Arkansas. Essential Functions:· Support of all software systems, services, and users as needed to support the business.· Provides product/software support for logistics solutions: TMS (Trimble Innovative), Omnitracs Roadnet, Trimble TMT, Transflo DMS, Geotab, and others.· Provides hardware and software support for mobile devices and management of MDM (SOTI)· Perform data entry for manual database record corrections· Performs IT related administrative tasks such inventory audits, creating documentation, etc. · Assists with AS400 administrative tasks such as user setup, user security and access settings, tape backups, etc.· Assist with software testing and upgrades. Requirements:· Working safely is our Company's number one business objective. It is the responsibility of each employee to comply with the safety rules whether established by the Company or by federal, state, and local occupational health and safety laws. · Physical attendance is a requirement of this position.· Ability to work a regular and predictable schedule.· Participates one week each month in the on-call rotation.· This individual must possess the ability to communicate and maintain effective working relationships with all levels of the organization; as well as, external vendors, and other business contacts.· Ability to effectively exchange information in a verbal, visual, and written fashion.· Ability to read materials and identify relevant details, judge accuracy, and appropriateness.· Demonstrates and promotes a spirit of cooperation and teamwork throughout the company.· Continually looks for ways to improve our process and ability to service our employees effectively.· Continually strives to improve personal performance. Takes an active role in seeking training or other opportunities for growth and development. · Does not divulge any confidential personnel and/or corporate information.· Will not engage in gossip or other unprofessional conduct.· Excellent problem-solving skills. Can easily analyze, observe, and prioritize. · Attention to detail and the ability to perform multiple tasks simultaneously in a high volume, fast paced environment.· Ability to complete projects unassisted with minimal supervision.· Ability to lift up to 30 pounds regularly and up to 50 pounds occasionally.· Ability to move about inside the office to access office machinery, ascend/descend on stairs and ladders or to stoop, crouch, or kneel to work on equipment. · The ability to work in a constant state of alertness and in a safe manner.· Proficient computer skills with MS Office; Outlook, Excel, and Word. Must demonstrate the ability to learn and comprehend new software that may be used daily.· Ability to operate standard office equipment i.e. computer, telephone, printers, etc.Qualifications· Bachelor's degree in related field (Information Systems, Information Technology or similar field) or a minimum 3-5 years equivalent experience is required.· Strong analytical and problem-solving skills. Ability to read, interpret, and verify data from multiple formats.· Experience with AS400/iSeries and/or experience with logistics-based software is preferred but not required. · SQL and python knowledge is preferred but not required.Benefits:· Competitive pay.· A portion of employee's health insurance paid by CalArk.· Additional Voluntary Benefits available including dental, vision, short-term disability, long-term disability, critical illness, cancer, accident, and life insurance.· 6 paid holidays.· Accrued PTO (Paid Time Off) after the first full month of employment.· 401(k) retirement plan with an employer match.· Employee Assistance Program (EAP).The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.CalArk is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. 

Created: 2025-02-15