Front Office Receptionist

N2 Aesthetics is a luxury medical aesthetic destination dedicated to providing exceptional injection, laser, and skincare services to our patients. Our approach is rooted in the belief that beauty is about renewing your sense of self. Job Overview:We are seeking a dedicated Front Office Receptionist with exceptional customer service skills to join our team. You will play a crucial role in patient services along with a collaborative role on the N2 team. This position is patient-facing, so an outgoing and friendly professional person is a must. Your expertise, attention to detail, and commitment to exceptional service will contribute to our goal of creating a nurturing and inviting environment for our patients. Key Responsibilities:Warmly greet patients and ensure a seamless check-in and check-out processSchedule and manage patient appointments while maintaining an organized daily scheduleHandle phone calls, emails, texts, and web inquiries with professionalism and efficiencyAccurately enter and update patient information in electronic medical records (EMR)Communicate effectively with patients regarding treatments, products, loyalty programs, and office policiesProcess point-of-sale transactions with accuracy and assist patients with rebooking appointmentsAct as a key holder responsible for closing the office at the end of the dayMaintain office cleanliness, restock supplies, and manage online orders (Amazon, office supplies, etc.)Assist in planning and coordinating patient eventsParticipate in training sessions to enhance knowledge of company services and industry trendsSupport special projects and additional administrative tasks as neededWhat We're Looking For:A positive attitude and warm, welcoming presenceA professional demeanor with a strong focus on customer serviceExcellent verbal and written communication skillsA team player who is reliable, proactive, and detail-orientedAbility to multitask and stay organized in a fast-paced environmentA forward-thinking mindset with a passion for continuous learningEnthusiastic, friendly, and committed to delivering five-star serviceQualifications:Minimum 3+ years of experience in a medical, plastic surgery, or MedSpa setting (required)Strong customer service background with a focus on high-end patient carePrior experience handling front desk operations, scheduling, and patient communicationExperience with IntakeQ EMR is a plusIf you are passionate about aesthetics, love working in a dynamic environment, and thrive in a customer-focused role, we'd love to hear from you!

Created: 2025-02-15