Senior Legal Case Manager

Title:Senior Case Manager Location:Oakland, California or San Francisco, California Schedule:Full Time, Monday through Friday. This position is not remote and is required to work in-office daily 9:00 a.m. to 6:00 p.m. (with a one-hour lunch). Salary:$80,000 - $90,000 (Depending on experience) Company Description: ADR Services, Inc. is a private alternative dispute resolution provider firm that administers and schedules mediations, arbitrations, and private trials for retired judges and attorneys throughout California. We are headquartered in Los Angeles, but also have offices across the state. As a recognized leader in the dispute resolution field, we have a tradition of enlisting the industry's finest mediators and arbitrators, and for providing premier customer service to our clients. As a full-time in person Senior Case Manager, you will play a pivotal role in leading and optimizing case management operations. You will be responsible for overseeing scheduling, monitoring active cases, and ensuring efficient processesfor multiple neutrals (attorneys and retired judges) with minimal supervision, as well as developing our neutrals' ADR practices.Leading a three-person team"”comprised of a Case Manager and an Assistant Case Manager"”you will manage case coordination, streamline workflows, and oversee billing and collections. This role requires strong collaboration with the case management team, reception, and the accounting department to maintain the highest standards of client service and operational excellence. You will report directly to the Senior Management Team and serve as a key point of contact for case-related matters.Case ManagementProvide exceptional administrative support to the company's neutrals, addressing case-related issues with professionalism, efficiency, and a client-focused approach.Act as a key point of contact for neutrals, ensuring their needs are met and facilitating seamless case management services.Collaborate with the Case Management team to maintain a high standard of service and operational efficiency.Respond promptly to phone calls and emails, ensuring timely and effective communication with clients and neutrals.Conduct proactive follow-ups on inquiries twice a week to generate business opportunities.Coordinate with attorneys to schedule and manage mediations, arbitrations, judicial reference matters, private trials, and consultations.Prepare and distribute confirmation emails, hearing notices, and billing statements for all matters.Perform thorough conflict checks and issue disclosures accurately.Schedule and coordinate Zoom hearings and mediations, ensuring all technical requirements are met.Manage problem field and serve as liaison with senior management and research attorneys to resolve issues.Maintain accurate case records by uploading documents daily to the internal Case Management System.Perform database maintenance, updates and ensure data accuracy.Team OversightEnsure the quality and accuracy of the team's work, maintaining adherence to established communication protocols and procedural compliance.Serve as a subject matter expert, providing guidance on case management best practices across various communication channels.Assist the Director of Case Management in planning and executing monthly case management meetings.Lead biweekly team meetings, setting clear agendas and driving productive discussions.Develop and facilitate at least two annual training sessions, creating educational resources for case managers and neutrals.Mentor and support Assistant Case Managers and Case Managers, fostering professional growth and skill development.Neutral DevelopmentBuild and maintain strong relationships with neutrals and clients, fostering trust and collaboration.Develop a deep understanding of the company's neutrals, their expertise, and backgrounds to effectively match them with cases, and drive business development and growth.Participate in onboarding meetings for new neutrals, ensuring a smooth integration process.Serve as an ADR consultant, providing strategic guidance, best practices, and market insights to neutrals.Conduct regular check-ins with neutrals to support their business development goals and ensure alignment with case management protocols.Engage with key clients to assess needs, identify market trends, and uncover new opportunities.Represent ADR Services, Inc. at industry events to strengthen market presence and expand professional networks.Job Qualifications:Availability to come in-person full time (this is not a hybrid or remote role). Bachelor's degree is required. Experience in a professional office setting required. Minimum 5-6 years of working within the legal profession in an administrative role. Paralegals welcome to apply.Experience leading and motivating a team of two or more in a professional setting is preferred. MS Word, Excel and Outlook proficiency a must, as well as knowledge of general professional office protocol. Excellent at problem solving skills and able to deconstruct issues carefully and take decisive action when needed. Detail oriented, process-driven and must follow-through on all tasks and assignments. Has ownership attitude and is invested in doing the best job possible. Must follow or Maintain or Comply with company policies/protocols and streamlined Case Management proceduresMust be proactive and have the ability to work both independently and in a team atmosphere with minimal supervision. Administrative skills and excellent verbal and written communication skills are required. Discreet and professional demeanor; adheres to confidentiality of sensitive matters. Must have a helpful, "no task is too big or too small" attitude. Benefits:ADR Services, Inc. values our employees' efforts and contributions to the company. Our commitment to your success is enhanced by our competitive compensation and a comprehensive benefits package, including:401(k)Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insurancePlease submit a resume and cover letter for consideration, in PDF FORMAT ONLY. Please do not call or email the office directly.IndustryLegal ServicesEmployment TypeFull-time

Created: 2025-02-15