Customer Operations Specialist

BUILT TO CONNECTAstec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.About the RolePrimarily responsible for determining customer parts requirements for Astec customers, pricing quotes, communicating the same, and placing orders into proper internal systems. Working with engineering associates and established Astec guidelines. Responsible for research as needed, working through Engineering, Service, Controls, Sales, Shipping and Manufacturing as requiredResponsibilitiesProvide assistance to Astec direct customers and dealersLocate the correct parts and prepare the parts quotations as per the customer's requestCoordinate with other departments to ensure that the customer's requests are metAccurately process all parts sales ordersFollow up on quotes and orders with customersWork closely with outside sales teamQualificationsHigh school diploma or equivalent required. Associate or bachelor's degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities. Must be able to speak and write in English fluently. Excellent oral and written communication skills. 0-2 years of work experience in similar environment. Experience in mechanical or machinery related industry preferred. Ability to read and interpret mechanical and electrical drawings preferred. Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure. Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner. A working knowledge of Microsoft Office products preferable. Must have excellent interpersonal, communication, and collaboration skills. Ability to travel as neededOur Culture and ValuesEmployees that become part of Astec embody the values below throughout their work.Continuous devotion to meeting the needs of our customersHonesty and integrity in all aspects of businessRespect for all individualsPreserving entrepreneurial spirit and innovationSafety, quality and productivity as means to ensure successTravel Requirements: 1-2 times per year. One week at the time. Within the USA.NOTE: This position responsible for certain internal control responsibilities. These internal control responsibilities are verbally communicated to the incumbent and periodic feedback is provided as it relates to the performance of these internal control responsibilities.WORK ENVIRONMENTOfficeWhile performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EQUAL OPPORTUNITY EMPLOYERAs an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.

Created: 2025-02-15