Front Office Manager

Property Overview:After landing at Seattle-Tacoma International Airport, our complimentary shuttle service will take you less than a mile away right to our front door. Westfield Southcenter, the Museum of Flight, and Angle Lake Park are great things to do nearby. Unwind in your spacious room with plush bedding and a flat-panel TV. AquaTerra Bar has libations and eats, M Market Coffee Shop will give you a caffeine boost and get your morning started.Company Overview:SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.The Seattle Airport Marriott is seeking a dynamic and experienced Front Office Manager to take on the challenge of a unique position within a 462-room hotel that boasts 23,000 square feet of event space. Responsibilities include:Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.Implement and monitor all corporate/brand marketing programs.Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.Assists in check in/check out of guests or any related guest service activity.Perform other duties as requested. For example, special requests from guests.Night Operations Manager on Duty requiring constant monitoring throughout hotel and troubleshooting problems especially weekends.The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Considerable knowledge of computer systems for registration, reservations and back up systems.Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.Ability to read, write, speak and understand the English language to communicate with guests and employees.Thorough organization and supervisory skills proficient in accomplishing the task.Ability to develop subordinates to enhance advancement in the hotel and company.Ability to analyze complex statistical data and make judgments accordingly.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Education:Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.A high school diploma or GED required minimum educational experienceTraining and Experience:Minimum of two to five years experience working in a hotel or hotel Management rolePrevious experience in Marriott operations and systems a plus but, not requiriedPhysical Demands:Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.Compensation: Salary $77,968.80 - $80,000 USDEnvironmental Conditions:Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered 'inside' if the worker spends approximately 75 percent or more of the time inside.We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!Spire Hospitality is an equal opportunity/AA/Disability/Veteran employer.The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (and the following link is the OFCCP's Pay Transparency Nondiscrimi

Created: 2025-02-15