Night Audit Relief / Guest Journey Ambassador

Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone's day? If this sounds like you, then we invite you to become a vital part of our team as a Guest Journey Ambassador at Hotel Park Ave in the heart of New York City!Hotel Park Ave On an avenue steeped in history, we're what comes next: a curated space to be yourself and embrace the bold.A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMad neighborhood on one of Manhattan's most famous streets. The hotel, currently undergoing refurbishment by the Lore Group design team, will soon unveil refreshed rooms, a new lobby and nine new suites. New restaurants and bars will be announced soon. As a Guest Journey Ambassador, you are the face of Hotel Park Ave, warmly welcoming guests and facilitating smooth check-in and check-out experiences.Your role and responsibilities will include;Night Auditor (2 Nights/Week)Perform nightly financial audits, including reconciliation of daily transactions and preparation of financial reports.Ensure the accuracy of guest billing and resolve discrepancies promptly.Oversee nightly hotel operations, ensuring guest safety and comfort.Process check-ins and check-outs during overnight hours with exceptional efficiency and professionalism.Respond to guest inquiries and emergencies, acting as the primary point of contact during the night.Prepare and distribute end-of-day reports to the management team.Guest Journey Ambassador (3 Day Shifts/Week)Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.Be present in the lobby at all times and act as the go to for all guest requests.Assist guests with luggage storage & delivery to their room.Share your insider knowledge of the city, providing tailored recommendations for dining, attractions, and entertainment.Engage with guests throughout their stay, ensuring every moment is enjoyable and memorable.Collaborate with other departments within Hotel Park Ave to ensure prompt and efficient fulfilment of guest requests.Gather and respond to feedback, continuously striving for excellence in our service.Resolve guest concerns and complaints effectively and efficiently, ensuring guest satisfaction.Carry out any other duties that may be reasonably requested by the line manager.This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.What you will bring to Hotel Park Ave;Experience in hospitality or customer service is highly valued.Exceptional communication skills, both verbal and written.Strong problem-solving abilities and a keen eye for detail.Flexibility to work varied hours, including weekends and holidays.A sincere passion for hospitality and enriching the lives of others.Compensation and Benefits;Night Audit: $25 per hourGuest Journey Ambassador: $20 per hourAt Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Medical, Dental & Vision Insurance (for full-time employees)6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and barsGenerous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.Company Paid Life Insurance 1.5X annual salaryEmployee Assistance ProgramReferral Incentive401K with 5% MatchTraining and Development ProgramsAdditional perks via United HealthcareLocation: New York, NY

Created: 2025-02-15