Call Center Representative

Apex Systems is looking to add multiple Call Center Representatives to our esteemed pharmacy client located in OrlandoFL. We're looking to screen and submit qualified candidates for a start date as early as 2/25!ScheduleFirst and Second Shifts availableLocation. Onsite, Orlando FL 32819Compensation$18.50/hr paid weeklyBenefitsOptional health, dental, vision, 401kInterview15-20 minute video interview with manager, one roundResponsibilities:Compliance: Adhere to company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.Pharmacy Shipments: Verify patient information and prescriptions for delivery, input payment methods, process patient information using company systems, and log calls and customer information.Customer Service: Respond to customer calls and emails, resolve inquiries using company systems and training, maintain confidentiality of patient health information, process call requests (e.g., refills, transfers, payments, new prescriptions, pricing), identify and resolve order discrepancies, and research billing issues.Work Assignments: Use policies, data, and resources to complete tasks, collaborate with managers, co-workers, customers, and business partners, identify priorities and deadlines, communicate progress, and adapt to changes and feedback.Live Our Values:Culture Champion: Model client values to foster our culture, hold oneself accountable, and support client's commitment to communities, corporate social responsibility, and sustainability.Servant Leadership: Be consistently humble, self-aware, honest, and transparent.Embrace Change:Curiosity & Courage: Demonstrate curiosity and a growth mindset, support innovation and intelligent risk-taking, and exhibit resilience in the face of setbacks.Digital Transformation & Change: Implement and support continuous improvements and embrace new digital tools and ways of working.Deliver for the Customer:Customer Focus: Deliver results while putting the customer first and applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.Strategic Thinking: Adopt a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.Focus on Our Associates:Collaboration & Influence: Build strong and trusting relationships with team members and business partners, work collaboratively to achieve objectives, communicate with impact, and demonstrate energy and positivity.Talent Management: Contribute to an environment allowing everyone to bring their best selves to work, demonstrate engagement and commitment to the team, and recognize others' contributions and accomplishments.Physical Activities:Enter, locate, and navigate information on a computer using the pharmacy interface.Present information to small or large groups and individuals.Communicate effectively in person or using telecommunications equipment.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@ or 844-463-6178.

Created: 2025-02-14