Member Services Specialist

Immediate opening for a Member Services Specialist. Must have Insurance/Benefits and Non-profit industry experience.RESPONSIBILITIES AND DUTIES Serves as a primary point of contact for member service inquiriesActively listen and engage members and fellow team members with a "can do" attitudeTriaging and escalating complex and urgent member issues as neededMaintaining detail-oriented working knowledge of member benefitsMember application processAssists in member billing and accountsAssists with communication and messaging functions to promote organizationWill make presentations to classesProvides support to areas of marketing and communicationsPrepares monthly reports to the Board of TrusteesPerforms other duties as assignedQUALIFICATIONSPreferred education level: Bachelor's degreeDesired Experience and Specialized Knowledge: Experience working for or with non-profit organizations/associations.Experience in performing member service functions.Experience with medical insurance premiums.Desired Skills and ExperiencePOSITION DESCRIPTION Job Title: Member Services Specialist RESPONSIBILITIES AND DUTIES Serves as a primary point of contact for member service inquiries Actively listen and engage members and fellow team members with a "can do" attitude Triaging and escalating complex and urgent member issues as needed Maintaining detail-oriented working knowledge of member benefits Member application process Assists in member billing and accounts Assists with communication and messaging functions to promote organizationWill make presentations to classes Provides support to areas of marketing and communications Prepares monthly reports to the Board of Trustees Performs other duties as assigned QUALIFICATIONS: Preferred education level: Bachelor's degree Desired Experience and Specialized Knowledge: Experience working for or with non-profit organizations/associations. Experience in performing member service functions. Experience with medical insurance premiums.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-14