Guest Relations Coordinator - The Langham, Boston

Guest Relations Coordinator - The Langham, BostonAbout Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.The Langham, Boston is one of the city's most historic hotels and one of the most iconic luxury hotels in the US. You will be working with a passionate & talented Guest Relations Team to drive excellence in guest satisfaction by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group. Key Responsibilities:Perform anticipatory high level services attending to special requests by guestsWork closely with Guest Relations and Concierge Manager to ensure that Brilliant members, VIPs and Langham Club access guests receive special recognition and serviceIncrease and maintain Brilliant loyalty: serve as Ambassador for the Brilliant membership program (certification, enrollment, etc.), and train other colleagues to be AmbassadorsActively communicate with guests and respond to any request to ensure swift delivery of their special requestsAssist Guest Relations Manager by reviewing and completing arrival reservation to ensure a seamless guest stay: checking their allocated rooms, amenities, and special requestsSupport Concierge functions by responding to guest requests via email and phoneAssist in creating memorable guest experiences by executing special amenities for celebrations and VIP'sDeliver all of the Forbes and Brand standards at all times and adhere to all departmental procedures Maintain clear and consistent communication with Front Office/Guest Relations/Concierge colleagues and managementBuild and maintain positive relationships with external and internal guests in order to exceed their needsLiaise with other departments and necessary outside contacts to ensure excellent service deliveryPrepare requisitions for amenities on a timely basisMaintain an irreproachable presentation contributing to the image of a Five star luxury propertyAdditional duties not mentioned above may also be requested by Supervisor/ManagerQualifications:Have a strong understanding of Front Office operations and previous experience in a luxury hotel Previous experience in five star standardsCollege degree preferredStrong knowledge of computers (Windows and Microsoft Office) and Shiji managementProficiency in two or more languages preferred CPR certification a plusLegally authorized to work in the United StatesFor more information about the property, please visit:

Created: 2025-02-14