Network Technician

This role is 100% Remote.What a Network Technician will be doingManage all AAV (Alternate Access Vendors/Telco) trouble tickets necessary to support the several backhaul integration projects being managed by the MITBH (10G BWU, CSR Rehomes, CIR Upgrades, etc.).Manage inbound calls from AAV vendors requesting support to troubleshoot circuit issues.Working with AAV/Telco to test and turn up new AAV circuits.Track, and report all activities daily.What we are looking in a Network TechnicianBachelor's degree in computer science or electrical engineering and/or 5 years equivalent work experience in telecom network infrastructures.Technical experience working with AAV/Telco regarding the test and turn-up of new AAV circuits, including troubleshooting testing issues (i.e. NOC experience, circuit testing, and troubleshooting).Prior experience with order management & AAV maintenance tickets is a MUST.Familiar with RFC 2544 testing requirements and methodologies. Familiar with modern wireless network architecture.Strong ability to independently drive issues to resolution.Strong communication skills and ability to adapt in a dynamic environment.Ability to accurately report, track issues, and perform research using various systems.Proficient with Microsoft Office Suite, MS Windows products, and databases. (MS Excel, Incubator, MS SharePoint).Experience with systems such as Spirent/VisionWorks, SLIPED, ATOMS, Pronghorn, and PIER is preferred.Desire to work in a fast-paced environment and handle multiple tasks with minimal direct supervision.

Created: 2025-02-14