Associate Service Center Agent

A client of LaSalle Network is looking for an Associate Service Center Agent. Act as a first point of contact for all associate HR related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. You'll record all interactions in the case management system, resolve, record resolution and close case. You'll also forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Finally you'll be expected to work toward continuous improvement and skills building.Associate Service Center AgentResponsibilities:Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendorsReference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer serviceRecognize when escalation to a subject matter expert or to the Supervisor is necessaryRecord the details of each call or self-ticket. Maintain confidentiality of all informationPerform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written proceduresUtilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectivesParticipate in ongoing training to improve expertise, customer service skills and productivityProcesses routine insurance premiumsAssist as needed with projects (processing mail, term folders, etc.)Associate Service Center Agent Requirements:High school diploma and 2+ years' experience working in an office environmentExperience in delivery of customer serviceBasic computer knowledgeExperience in HR and payroll processes and proceduresExperience in a customer service call center preferableIntermediate MS Office skillsExcellent listening and telephone skillsAbility to ask relevant questions, clarify incomplete information and summarize key pointsGood data entry skills with a high attention to detail to provide accurate informationAble to manage multiple priorities on an ongoing basis Think you've got what it takes and want to further your career as an Associate Service Center Agent? Apply today! Thank you, Kelci Benton Project Manager LaSalle NetworkLaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here:

Created: 2025-02-14