Senior Intake Specialist

WE ARE EXPANDING AND HAVE AN IMMEDIATE OPENING!!ABOUT USMLG is an incredibly fast-moving, high energy law firm that is all about achieving outstanding results. We are the market leaders in automotive products liability litigation, having litigated cases against nearly every major automotive manufacturer in the world.If you want to be part of the team that sets the standard others will judge themselves against, we welcome your application.OUR VISION: To become the leading law firm in the nation for automotive products liability, bar none.OUR MISSION: To use our own unique creativity to present products liability cases against manufacturers to juries throughout the U.S.OUR VALUESExcellence - Good enough is not good enoughConsistency - Build a reputation that enters the room before you doInnovation - Create opportunities in areas that others have yet to even discoverBetter than Yesterday - Continually grow, develop and learnSystematic - Harness the power of organized activityCommunity - Be a pillar of the community in a way that would make your mom proud.Job DescriptionA Senior Intake Specialist will handle incoming calls from potential new clients. They are responsible for managing the processes of new clients and evaluating incoming claims and potential clients both on the phone and in person. A Senior Intake Specialist works with lawyers to schedule meetings, collect paperwork, and may also work with marketing to support outbound lead generation initiatives. This role will also have the opportunity to earn additional bonuses for cases brought in that meet the firm's criteria! Duties Include:Answer inbound calls and emails from potential clients.Briefly request details of the injury in a courteous manner.Assess qualified leads and make a lasting impression on clients and potential clients.Follow up with callers in a consistent and respectful manner.Submit thorough notes of qualified leads and report large-scale injury leads to attorneys.Send disengagement letters as needed.Assign a pre-lit team on accepted cases and introduce the client to their assigned case manager.Get all available information for newly signed clients and present to the teamPrepare case evaluations by taking potential client calls intake forms.Recommendations on case viability.Call hot leads immediately and follow-up with warm leads within 24 hours or sooner.Conduct weekly meetings on lead status to CEO and management teamRequirements:Education: Bachelor's degree required.Experience: Legal industry background, preferred.At least two-three years of related or sales experience, preferred.Skills: Excellent verbal and written communication skills.Strong telecommunication skills.Empathetic, caring, and persuasive communication skills.Fluency in the use of computer systems including email programs, internet usage, customer relationship management systems, and proven ability to apply computer skills to new systems.Self-starter with the ability to effectively manage multiple matters at once.Excellent organizational skills and attention to detail.Excellent time management skills with a proven ability to meet deadlines.Ability to function well in a high-paced and at times stressful environment.Discretion and confidentiality.Bilingual English/Spanish, preferred.Personal Attributes:Proven ability to meet deadlines in a fast-paced environment.Critical thinker with a proactive problem-solving approach.Ability to collaborate effectively with team members and staff.Quick learner and adaptable to new challenges.High emotional intelligence (EQ) is a significant advantage.High level of discretion and ability to handle sensitive informationOTHER IMPORTANT INFORMATIONSupervisors - Reports to the Forensic Manager.Status - Full-time, Monday through Friday, 9 a.m. to 6 p.m. Flexibility to work evenings and weekends as needed.Location - Beautiful office environment at the Segerstrom Performing Arts Center, across from South Coast Plaza.Salary - Starting at $75k, depending on experience. Incentive bonuses for case acquisition will also be offered! Benefits - Excellent career opportunity with a comprehensive benefits package, including health, dental, and vision insurance, life insurance, an employee assistance program, and a matching 401(k).

Created: 2025-02-14