Operations Quality Assurance Specialist

SummaryConnect Search is hiring an Operations Quality Assurance Specialist in Itasca.ResponsibilitiesDevelop, implement, and maintain quality management systems (QMS) to ensure compliance with industry standards and regulatory requirements.Establish quality control procedures and guidelines for various operational processes.Conduct internal audits and inspections to assess compliance with quality standards, procedures, and regulations.Identify areas for improvement and provide recommendations to address deficiencies.Maintain accurate and up-to-date documentation related to quality management activities, including audit reports, corrective actions, and compliance records.Ensure documentation meets regulatory requirements and is easily accessible for review and reference.Analyze quality data and performance metrics to identify trends, root causes of issues, and opportunities for process improvement.Collaborate with cross-functional teams to implement corrective and preventive actions to address quality-related issues.Provide training and support to employees on quality management principles, procedures, and best practices.Promote a culture of quality and continuous improvement throughout the organization.Evaluate supplier performance and quality of products and services to ensure they meet standards and requirements.Establish and maintain supplier quality agreements and performance metrics.Monitor customer feedback and complaints related to quality issues and work with relevant teams to address customer concerns and improve satisfaction levels.Implement customer-focused quality initiatives to enhance service quality and exceed customer expectations.Stay informed about relevant industry regulations, standards, and best practices related to quality management and transportation logistics.Ensure compliance with regulatory requirements and standards, such as ISO, FDA, and customs regulations.QualificationsBachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.Minimum of 3-5 years of experience in quality assurance, preferably in the transportation and logistics industry.

Created: 2025-02-14