Facilities Manager

Key PurposeThe Facility Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources. Success CriteriaDelivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunitiesSuccessful delivery of prioritized projects and programsIn partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvementParticipate and embrace the development opportunities Key Areas of Collaboration and InfluenceCommunicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as requiredAccount Organization Risk Management and Compliance Customer OrganizationLocal Excellence FunctionsExternal Partners and SuppliersAccount dedicated People & Culture, HSE, and FinancePromote the IFS model within the ISS communityTransfer best practiceUse the account to promote and further develop ISSIdeal Candidate Experience4+ years of facilities management experience, ideally in a supervisory roleBachelor's degree in Facility Management or related field preferredExperience with Pharma Manufacturing preferredStrong supervisory background desirable not required, along with good customer service experience Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point) Excellent time management skills; able to organize and work independently; bilingual is a plusKey AccountabilitiesEnsure delivery on contract promisesIdentify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolboxResponsibility for innovation at account including deploying own resources in relevant Corporate Garage activitiesPMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the accountCollaborate with internal/external stakeholders to identify and roll-out project supportEngage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharingConducts periodic internal review to ensure that compliance procedures are followedIncrease customer loyalty and satisfaction through service excellencePhysical Demands & Work EnvironmentLong working hoursSitting at a computer for 50% of the timeWalking/Inspecting the site 50% of the timeMust be able to lift a minimum of 10 poundsMust be able to work under pressure and time deadlines during peak periodsAs a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Created: 2025-02-14