General Manager

Hospitality General Manager | Shift WorkspacesOperations, Hospitality & Sales Experience required.ResponsibilitiesThe Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. The role encompasses overseeing property sales, facility operations, leading a diverse team, and managing strategic aspects such as planning, budgeting, and sales initiatives to enhance the exclusivity of Shift Workspaces. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience.SalaryThis position offers an annual salary ranging from $65,000 - $80,000 with the opportunity to earn additional $10,000 - $15,000 in annual commissions.This role is directly responsible forSalesServe as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass MembershipsThis position is responsible for consistently meeting or exceeding monthly revenue and sales targetsOversee and meet/exceed budgeted sales targets for Meetings and Catering SalesCoordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcomeCollect all new member information, prepare necessary paperwork, ensure office is prepared, and schedule Orientation TourManage new member move in's and current member move out'sLeadershipTake charge and ensure completion of all initiatives, projects, and team dynamics for your propertyFoster a positive and inclusive workplace cultureEnsure efficient and effective day-to-day operationsDemonstrate integrity, ethical conduct, and a commitment to organizational valuesLead by example in terms of work ethic, dedication, and professionalismHospitalityAssist in implementing and growing hospitality offeringsBuild relationships with neighborhood businessesFacilitate community connections and participate in member networking eventsInfluence the renewal process through hospitality-driven initiativesAddress member correspondence and troubleshoot issues throughout the dayFacilitiesOversee all facilities management and vendor relations for repairs and maintenanceManage evening cleaning and porter servicesPerform monthly maintenance walks and follow-upsMain contact with vendors for landscaping, HVAC, handyman services, and othersEnsure daily cleanliness of the building and vacant officesImplement measures for cleanliness, facility amenities, and member satisfactionAdministrative and HRPromptly sort the mail prior to end of day and distribute all packagesManage USPS mail systems including mail forwarding and mail scanning.Conduct regular audits in Salesforce, including rent roll, move-ins/outs, and member demographicsUpdate Team with sales, revenue, and building information for weekly meetingsCoordinate with the Director of Sales for new member orientations and move-in proceduresConduct regular market research to stay informed about industry trends and opportunitiesFinancialsReview budget vs. actuals weekly and analyze monthly P&LProvide Variance reports monthlyA/R Aging Report WeeklyPresent Month in Review FinancialsPrepare monthly billing and manage charges for various servicesTrack payments, send reminders, and manage invoicing for membersApprove invoices and process member/broker referralsAdditional tasks, items and leadership needs may be asked of you while in this roleBenefits• Dental insurance• Health insurance• Vision insurance• Paid time off• Bonus package• Holiday Pay• Family LeaveExperience Requirements• Hospitality: 3 years• Management and Operations: 5 years• Sales: 3 years Employment TypeFull-timeThis is an in office position. Office hours are Monday - Friday 8:00am-5:00pm.

Created: 2025-02-13