Senior Customer Success Manager

About the RoleAt , we empower businesses with cutting-edge data infrastructure and AI-driven solutions to streamline workflows, optimize operations, and unlock powerful insights. Our mission is to help companies leverage data more effectively, and we're seeking a Senior Customer Success Manager (CSM) to drive customer engagement, retention, and long-term success.As a Senior Customer Success Manager, you will be a strategic partner to our enterprise clients, ensuring they achieve measurable business outcomes with Datagrid's solutions. You'll blend relationship management, data-driven insights, and operational expertise to help customers scale their data strategies.Your role will be equal parts consultant, project manager, and advocate, collaborating cross-functionally with Sales, Product, and Support teams to drive adoption, value realization, and expansion.What You'll DoOwn and manage a portfolio of enterprise customers, guiding them from onboarding to renewal and expansion.Develop deep customer relationships and act as a trusted advisor on best practices for leveraging Datagrid's AI-driven data infrastructure.Drive customer adoption, engagement, and satisfaction, ensuring clients realize tangible ROI from our platform.Partner with Sales to identify expansion opportunities, support upsell strategies, and drive renewals.Lead business reviews (QBRs) to discuss impact, performance metrics, and growth opportunities.Collaborate with Product and Engineering to communicate customer feedback and influence the product roadmap.Proactively manage risk, identifying and addressing potential churn signals before they escalate.Deliver thought leadership by educating customers on industry trends, new features, and strategic use cases. What We're Looking For5+ years of experience in Customer Success, Account Management, or Consulting in a SaaS, Data, or AI-driven company.Proven ability to manage enterprise-level customers, ensuring retention and revenue growth.Strong business acumen with experience driving data-driven decision-making for clients.Excellent communication, stakeholder management, and problem-solving skills.Experience with CRM and Customer Success tools (e.g., Salesforce, HubSpot).Background in data infrastructure, AI, or analytics platforms is a plus.Ability to work cross-functionally in a fast-paced, customer-centric environment.Nice to HaveSelf-starter mentality"”you take initiative, solve problems proactively, and don't wait for direction.Go-getter attitude"”you thrive in fast-paced, high-growth startup environments and love wearing multiple hats.Entrepreneurial mindset"”you see challenges as opportunities and drive solutions with creativity and resourcefulness.High adaptability"”you can pivot quickly, handle ambiguity, and stay resilient in an evolving business landscape.Strong ownership mentality"”you take full responsibility for your accounts and drive results with a sense of urgency.If you thrive at the intersection of strategy, customer engagement, and data-driven success, we'd love to connect!

Created: 2025-02-12