Customer Success Manager

We are modernizing how businesses pay each other.Suppliers selling to businesses primarily transact over trade credit, where they provide goods & services upfront and get paid 30-60 days later on an invoice. In the US, there's $5.2 trillion in outstanding trade credit (i.e. payments owed to suppliers by their B2B customers) "” the majority of it is managed over PDF forms and spreadsheets.Nuvo brings this entire process "” onboarding B2B customers, evaluating credit risk, approving credit lines, and managing payment schedules "” into the Internet era. Suppliers, manufacturers, and wholesale distributors use Nuvo to collect and verify their customer applications. The platform provides instant visibility into their customers' financial health and creditworthiness, enabling fast and well-informed decisions on how to do business with each other.What You'll Do:Own the ultimate success of our customers, ensuring they realize the full value of the Nuvo platformDevelop and deliver a roadmap to success. Drive product adoption and ongoing usage of Nuvo, while promoting customer satisfaction and advocacyManage the customer relationship, acting as trusted advisor to customer key stakeholdersManage relationships with program owners (IT, engineers and developers) to drive product usage and engagementUnderstand your customer's needs, thoughtfully helping business leaders to identify opportunities to expand our footprint and depth of engagementPartner with the Sales team to advance account renewals and expansionProactively identify account risks and develop mitigation plans (coordinating activities internally within Nuvo and external with customers) to drive resolutionAnalyze your portfolio, identify risks and opportunities and prioritize for impactCommunicate performance opportunities and technical overviews to coordinate solutions internally across engineering, marketing, product and support teamsYou're a great fit if ...You prioritize customer experience with a focus on customer satisfaction and retentionYou strive to understand clients' business goals, anticipate future needs and identify solutionsYou believe profitable customer relationships are founded on respect, and that growth and expansion comes from nurturing relationshipsYou get excited about the ways data can be used to accelerate business goalsYou love to learn about complex technical products, and to understand the intricacies of how systems workYou stay calm in the face of technical and/or customer challenges. You corral the right people to resolve, and infect others with your can-do spiritYou are a team player with a high level of integrity and a desire to assist your colleagues - you can be flexible as this office scalesYou have proven capacity to develop relationships and optimize customer accounts, you understand what it means to evangelize your productYou're resourceful - you might not have all the answers, but you know how to find themRequirements:3+ years of consultant, account management, customer success or sales experienceExperience unblocking relationships and turning detractors into advocatesExperience managing customers across geographiesProven track record of driving results for your customers and your companyEffective communicator in stressful situationsAbility to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growthSelf-motivated, empathetic to customer needs and improving customer relationships

Created: 2025-02-11