Onsite Technical Specialist - Printers

No C2C W-2 Only Job Description:Responsible for performance, maintenance, and management of the printer and MFP fleet as well as associated software solutions to the Customer "˜s satisfaction as a single point of contact to include 1st level printer support through the implementation and management of software deployment. Duties include working within a Customer Focus Team regarding implementation of services, managing the on-going steady state, hardware orders, supplies orders, solutions deployment as well as management, device configuration management, hardware and software/firmware issue resolution and continuously improving the delivery of services.ROLES AND RESPONSIBILITIES:• Providing single point of contact for Client break-fix program.• Assistance in providing Printer Maintenance Service and Site Management.• Installation of consumables within onsite location.• Tier 2 help desk support agent.• Day-to-day problem-solving and customer interface.REQUIRED EXPERIENCE AND BACKGROUND:• Minimum of five (5) years, service-related experience in a customer-facing role• Delivery of maintenance and repair of various Client devices (i.e. printers)• Interacting with customers, including presenting to executives• IT Help Desk support (Tier 2)• Remote device configuration to include IT security configuration management• Firmware deployment• Print workflow software management and deployment• Remote device support and diagnosis• Service call management via call management systems (Service Now and D365 experience preferred)• MS Office Suite skills including word processing, spreadsheet, and presentation software

Created: 2025-02-10