Account Services Representative

About the CompanyAt CastlePierce, we are a fifth-generation family business with over 135 years of experience in brand packaging printing for consumer products. We specialize in offering a wide range of packaging solutions, including flexible packaging and pouches, roll stock, rigid set-up boxes, paperboard, and APET plastic folding cartons. Our commitment to quality, brand integrity, and innovative packaging embellishments sets us apart in the industry.About the RoleAre you good with people and able to manage multiple responsibilities at once? Are you solution-oriented and have strong attention to detail? Castle Pierce is in growth mode and is seeking an experienced account services representative. In this role, you will be responsible for managing multiple customer accounts and ensuring their satisfaction. You will need to understand, document, and communicate all requirements, specifications, and agreements on individual projects; including quantity, price, quality, schedule, and delivery. You will be responsible for order entry and providing regular updates to your customer accounts. With a focus on speed to market and family culture our employees can work in a friendly environment that is dedicated to growth and success. Due to our collaborative work environment, this is an onsite position.ResponsibilitiesMaintain a high level of accuracy, organization, and completeness in all processes.Accurately prepare quote letters, job jackets, purchase orders, and invoices.Direct art files to internal or external prepress and review proofs for accuracy.Initiate allocations of raw materials for customer projects with the purchasing team.Collaborate with scheduling and production to ensure deadlines are met.Communicate any quality or delivery issues to sales staff and customers in a timely manner.Work daily in the ERP software system.Actively consult with other departments to better understand the overall workflow and to support personal growth within the account manager role and future roles.Coordinate with vendors on outsourcing, including issuing accurate and detailed purchase orders, communicating customer expectations and timelines, and reviewing vendor invoices upon project completion.QualificationsBachelor's degree preferred but not required, plus several years of experience in the printing/packaging industry, with extensive customer contact.Advanced knowledge level and experience in Microsoft Office Suites.Motivation to identify and execute continuous improvement.Knowledge, Skills, and Abilities Ability to travel occasionally.Must have excellent written and verbal communication skills.Must be organized, able to work independently, capable of multi-tasking and achieving results.Ability to lead multiple accounts simultaneously with a hands-on approach in a fast-paced environment.Detail-oriented, goal-driven, and punctual with deadlines.Great benefits for you and your family! 401K Plan & 401K matchingMedical insurance planHealth savings accountDental benefit planVision planLife insurance & ADDShort & long-term disabilityEmployee assistance programWellness benefitsA close-knit team environmentCasual dress codePaid time off and up to 10 paid holidays to promote a work-life balanceEmployee appreciation activitiesEqual Opportunity StatementCastlePierce provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Created: 2025-02-10