Call Center Representative

CONTRACT TO HIRE AFTER 3-5 MONTHSPay: 18.50/hrLocation: On site in RichardsonKey Responsibilities:Responds to incoming customer calls, assisting directly or directing them to the appropriate person.Maintains positive customer relationships, ensuring all interactions align with company standards.Addresses and resolves customer inquiries, complaints, and concerns via phone, email, and chat, including billing questions, technician ETAs, scheduling, and service/product inquiries.Troubleshoots issues by identifying problems, researching solutions, implementing fixes, and escalating unresolved concerns.Updates customer accounts to maintain accurate records.Properly categorizes calls using call monitoring software.Follows CPI compliance regulations when processing phone payments.Updates the capacity planner for booked, rescheduled, or canceled appointments.Collaborates with the Sales and Service Coordinator to enhance scheduling accuracy and response efficiency.Keeps customers informed about the status of their service calls.Assists with dispatching duties as needed.Continuously stays up to date on company products, services, and promotions.Works with dispatch to refine scheduling accuracy and response times.Maintains reliable attendance and consistent job performance.Performs additional duties as assigned.Qualifications:High school diploma or equivalent.At least one year of experience in customer service or a customer-facing role.Experience or training in computer systems used in an administrative office environment.

Created: 2025-02-09