Senior Housekeeper (2025)

LocationAtherton, CA 94027 (Live Out)Job TypeFull-Time (40 hours/week), Hourly, Non-ExemptAvailabilityWeekends and evenings requiredCOMPENSATION$25 - $100/hour (depends on experience)Discretionary year-end bonus (up to 20%)Health insurancePaid vacation, holidays, and sick daysPaid meal breaksRegular reviews & advancement opportunitiesINTRODUCTIONWe are seeking a dedicated and experienced Senior Housekeeper to join our team, someone who brings a positive service mindset and a willingness to learn and grow. This role is ideal for someone with a humble approach who appreciates feedback and understands the importance of following guidelines and procedures. We offer a supportive environment, perfect for those with a background in housekeeping, particularly in luxury homes or hospitality. Flexibility is appreciated, as our dynamic setting occasionally requires adapting to varying schedules. If you're looking for a role where your expertise in cleaning and maintenance will be valued and nurtured, we encourage you to apply.DUTIESHome Cleaning and OrganizationNot only possess professional expertise but also lead and train others, overseeing overall operations while continuously optimizing cleaning processes and the environment.Professional Laundry & IroningExperienced in caring for rare or high-maintenance materials (silk, fur, hand-embroidered pieces).Can systematically plan care routines and guide others adept at handling special treatments (e.g., spot removal, specialty dry cleaning) ensuring zero damage.Kitchen and Dining SupportSkilled in operating and maintaining high-end kitchen appliances (e.g., sous-vide machine, premium coffee maker).Possesses intermediate to advanced cooking abilities, adeptly planning meal prep to ensure everything is ready well ahead of guests' arrival.Environmental Inspection & MaintenanceEmploys a systematic inspection routine, anticipating potential issues in advance.Collaborates seamlessly with suppliers and technicians, overseeing maintenance schedules to keep the property at peak condition.Inventory Management & ReplenishmentImplements a systematic approach (e.g., spreadsheets/software) to track consumption, batch numbers, and expiration dates.Re-orders or suggests purchases in advance without reminders, keeping the storage space perfectly arranged and ensuring zero stockouts.Supplier/Visitor AssistanceExhibits refined communication skills, adeptly handling unforeseen issues (delays, damage, etc.) in a professional manner.Strikes the perfect balance between creating a hospitable atmosphere and preserving the homeowner's privacy.Safety Awareness & ReportingPossesses proactive risk awareness, anticipating potential hazards and recommending preventive measures.In critical emergencies (earthquake, fire alarm, severe leaks), takes swift, calm, and organized action, leads safe evacuation or finds a solution. Upholds the highest standard of discretion and ethics.Driving and Transportation ServicesExpert in managing premium or specialty vehicles, ensuring top-tier performance and maintenance (e.g., luxury sedans, electric vehicles).Offers concierge-style service, including carrying luggage, coordinating drop-off logistics, or suggesting alternative routes for maximum efficiency and comfort.Seamlessly adapts to last-minute schedule changes or emergencies with poise, maintaining the principal's trust and confidence.Equipment & Tools CustodyIn-depth knowledge of advanced or specialized devices (commercial-grade floor cleaners, smart home systems) and their servicing.Maintains thorough equipment records (maintenance logs, repair history), ensuring consistently high performance.Team Collaboration and Additional SupportCapable of organizing and guiding others, even training new staff, serving as a key team pillar.Shows ownership spirit: proactively upholds team morale and takes on extra duties during busy periods, guaranteeing overall quality.REQUIREMENTSExperienceAt least 5 years of housekeeping experience in luxury homes or high-end hospitality. Preference is given to candidates with experience serving high-net-worth families.Expertise with Luxury ItemsSkilled in caring for delicate fabrics and high-end garments (such as silk, fur, and hand-embroidered pieces), with advanced laundry and ironing techniques, and able to handle special treatments.Physical StaminaAbility to perform physically demanding tasks, such as standing, bending, and lifting for extended periods, while maintaining a high standard of cleanliness and organization.FlexibilityAbility to work flexible hours, including weekends, evenings, and holidays, and adjust to last-minute changes as needed.Driving SkillsMust be able to safely drive luxury vehicles (such as high-end sedans and electric vehicles). A valid U.S. driver's license and clean driving record are required.Health & BackgroundLegally eligible to work in the U.S., able to pass background checks, and meet health requirements (including annual flu shot and pre-employment health screenings).Communication & Problem-SolvingStrong interpersonal skills to interact with guests, suppliers, and team members while maintaining discretion and professionalism. Ability to resolve issues independently and efficiently.Organizational Skills & Inventory ManagementCapable of managing household inventory, tracking consumption, and ensuring timely restocking while keeping everything organized.Service-Oriented AttitudeStrong work ethic and willingness to take on extra duties during busy periods. Ability to mentor and train other staff members.Empathy & Client Relationship SkillsA high level of empathy and exceptional client relationship skills to build and maintain a trusting relationship with the client through highly personalized and meticulous service.Cooking SkillsNot required, but culinary skills will be considered a plus, especially if the candidate can assist with meal preparation or dining services.Tech-SavvyFamiliarity with smart home systems and professional cleaning equipment, and the ability to use and maintain these devices effectively.WHY JOIN US?Prestigious EnvironmentOperate within a high-end private household, managing luxurious properties and engaging with an exclusive clientele.Strategic ImpactPlay a crucial role in shaping and optimizing household operations, contributing to the overall efficiency and excellence of the residence.Professional GrowthAccess to continuous learning opportunities, including specialized training and potential for career advancement within a prestigious organization.Elite NetworkingEngage with a diverse and international team, as well as high-profile vendors and service providers, expanding your professional network.Competitive CompensationEnjoy a highly competitive salary range with significant earning potential through performance-based bonuses and comprehensive benefits.Supportive CultureThrive in a collaborative and supportive work environment that values dedication, integrity, and excellence.zr

Created: 2025-02-09