Customer Service Domestic/Export Logistics

About AXEL:Axel Plastics Research Laboratories (AXEL) is a U.S. based manufacturer of proprietary mold releases and process aid additives. AXEL also provides formulated mold releases for decorative laminates, concrete, abrasives and other markets.AXEL is a privately held company that recently celebrated its 82nd year in its third generation of family ownership and operation. The business is registered to the ISO 9001:2015 Quality System. Its products are fully compliant with REACH and major worldwide regulatory requirements. AXEL serves the global market through direct sales and a network of stocking distributors and technically trained representatives.About this role:In this role you will be responsible for supporting customer service team in getting orders entered and shipping throughout the world on-time and providing excellent customer service to customers inside and outside the organization.Responsibilities:Order Entry into ERP software and completion of daily ship lists and distribution to other departments.Coordination of shipping schedules with the Plant to ensure all deliveries can be met.Allocation of products ensuring correct products are allocation in the correct order.Obtaining competitive freight rates from forwarders.Scheduling truck pickups for on time shipments.Completing and sending all required paperwork (MSDS, COA, NAFTA, SDS) both domestically and internationally.Invoicing of shipped orders and follow up with customers.Deliver excellent customer support and satisfaction.Ensure timely follow-up on customer requests and questions.Check and approve freight invoices.Qualifications:Must have domestic and export shipping experience.Hazmat experience, Certification desired but not required.3+ years of Customer Service experience in Manufacturing.Highly effective interpersonal and communication skills.Ability to read and interpret documents such as procedure manuals, work instructions, customer orders.Willingness to learn and maintain a working knowledge of company products.Must be proficient with current software packages such as Microsoft Office. Must be able to learn Datacor MRP system.Problem solving, ability to work independently, multi-task and time management is essential to success.Customer service focus - understand the need, solve problems and respond in an efficient timely manner.Other Skills:A positive professional attitudeSelf-motivatedEnthusiastic team playerExhibit a sense of urgencyOrganizational, planning and time management skillsExcellent problem-solving skillsAccountabilityAttention to detailUpholds organizational Core ValuesBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insurance

Created: 2025-02-09