Customer Service Specialist

Customer Service RepresentativeLocation: Boise, Idaho (On-site)Employment Type: Full-timeSalary: $17/hr - $22/hr (Dependent on Experience)Please apply via Paylocity at the link below, in addition to Linkedin: Ultra LabsUltra Labs is a U.S.-based business incubator and accelerator specializing in software and tech-driven businesses. We are currently seeking a Customer Service Representative to join our Boise team and support one of our investment startups, LandLord Tech, and its flagship product, OurPetPolicy"”the leading animal management platform used by property management companies nationwide.We are looking for a proactive, self-motivated professional who is passionate about delivering exceptional customer experiences. If you thrive in a fast-paced environment, value collaboration, and seek a long-term opportunity with a company that prioritizes work-life balance, transparency, and employee well-being, we encourage you to apply!Key ResponsibilitiesProvide outstanding customer support to property managers and tenants using OurPetPolicy.Manage incoming and outgoing phone calls and emails professionally and efficiently.Review and process animal applications submitted by rental applicants.Collaborate closely with the operations team to ensure seamless service.Handle a high volume of communications while maintaining accuracy and efficiency.QualificationsPreferred: Previous experience in a customer service role.Proficiency in Google G Suite and/or Microsoft Office.Ability to work independently with minimal supervision.Excellent time management and ability to meet deadlines.Professional, personable, and respectful when interacting with customers.Openness to feedback and a willingness to learn.Strong organizational skills with meticulous attention to detail.High energy, resilience, and adaptability in a fast-paced environment.Exceptional verbal and written communication skills.Team-oriented mindset with a passion for contributing to collective success.Perks and Benefits21 days of Paid Time Off (PTO) annually.Paid holidays.Comprehensive benefits, including Medical, Dental, Vision, HSA/FSA, and Life Insurance.401(k) plan with company match.MacBook workstation.Casual Business Attire dress code.Join Our Team!At Ultra Labs, we recognize that each career journey is unique. Our hiring team is committed to ensuring a strong, long-term fit for both our company and our employees. If you are exploring new opportunities, we invite you to apply and connect with us!We are happy to share more about our company culture, history, and successful track record"”let's start a conversation!Ultra Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.Note: In accordance with federal law, all new hires must provide proof of identity and eligibility to work in the United States and complete the necessary employment verification process upon hire.

Created: 2025-02-09