Restaurant General Manager, Valley Goat by Stephanie ...

Grow with us...Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.To manage the restaurant day to day operations with energy, motivation and commitment to deliver outstanding service and financial results through having a servant leadership style supported with quality management decisions. Lead the restaurant team from the front to create a fun, authentic and an original dining and bar experience that will support the core values of the food and beverage department.ESSENTIAL DUTIES AND RESPONSIBILITIES:Through your team create an experience that makes every guest who leaves wanting to return.Encourage your team to focus on sales to enhance our guests dining and bar experience.Ensure all your management team table touch during service.Give your team honest and open performance feedback and support them to do better.Monitor, coach and support your team to exceed sales targets with passion and fun.Ensure there are adequate resources, systems, in place to operate efficiently.Establish clear service objectives with team and set measurable and relevant goals.Keep up to date with company best practice and service trends.Ensure that correct staffing levels are established to provide consistent outstanding levels of guest service.Encourage individuality, innovation and initiative in management and team members.Proactively analyze service and financial developments, and drive business performance with focus.Ensure opening, preparation, service and closing standards of the bars and restaurant are to company brand standards and policy.LEADERSHIPLead the restaurant and bar teams by example.Make "see it, own it and solve it" a standard for you and your management team.Owning and directing the restaurant and bar teams during key trading periods.Identify operational issues, establish cause and take inclusive action to remedy.Take ownership of financial and operations issues and find lasting quality solutions.Promote a culture of ownership of the guest in the restaurant and bar.Delegation of tasks to Key team members to encourage personal development while retaining accountability and responsibility for checking the quality of work done.RELATIONSHIPSActively support and build relationships with all departments and external stake holders.Support and manage individuality to deliver a memorable and unique experience for all guests.Work with the back of house team and kitchens managers to improve and resolve operational bottle necks and issues.Resolve differences and work towards a one team attitude with-in the restaurant and bars and wider business.Actively remove barriers and solve relationship issues within the teamOUR GUESTSStrive to deliver the perfect dining experience within the restaurant and barsMake sure the mood of the dining experience is fun, upbeat and positive with all team members smiling and making eye contactDeal with and recover all complaints to ensure our guests leave wanting to recommend usActively seek feedback from our guests during service, taking ownership of any issues raisedEnsure every table is "touched" by a manager during service as a standardContinually evaluating service performance and challenge yourself and the team to step up.Create an environment where the guest experience is seamless when using the restaurant or bar.FINANCIAL AND KPIManage and deliver all company KPI and company incentives through great communication, coaching, follow up and supporting the restaurant and bar teams.Learn and use effectively the IT systems available to aid achievement of financial and budgeted objectives.Achieve set payroll targets, F&B margins and Profit and loss targets through effective planning and proactive. management control systems.Where objectives and targets have been missed create and develop an action plan to deliver the required results.Ensure use of Infogenesys and cash handling procedures are to company standardTo ensure all daily, weekly and monthly administration procedures are adhered to and completed on time.HEALTH AND SAFETY / LEGAL/ ADMINTo be personally aware of and ensure the restaurant and bars compliance with regards to any legal requirements in relation to Licensing, Food Safety and Hygiene and Health and Safety.Ensure that all required daily, weekly and monthly paperwork is completed, checked and filed in accordance with company policyEnsure all team members are aware of, and trained to comply with all legal, company and SOP standards and any other policies, practices or procedures as required by the Food and Beverage Management team.Identify and report all maintenance, Hazards, or risks to the Food and Beverage Director.HUMAN RESOURCEGive honest and open feedback daily to your team to improve the guests dining and bar experience.Managing your team with a firm but a fair management style that encourages contribution and personal development.Never accept poor performance, always motivate, coach and develop our people to improve.Liaise with the HR department with regards to disciplinary procedures, employment terminations, transfers, new starters as per company policy.Manage poor performance, attendance, holiday and sickness.Identify and implement staff training as necessary to develop the team and to ensure all employees attend any legal training or company trainingEnsure training and development of the team is appropriate to achieve all required service standards.About us...Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Created: 2025-02-09