Client Success Manager

About Aroris:Aroris's mission is to provide independent medical practices access to the same payer contracting resources as the largest health systems. We operate as an extension of practices, leveraging decades of industry experience, cutting-edge data analytics capabilities, and dedicated legal and negotiation teams to help practices capture more revenue without expending additional resources. We are also a healthcare technology company, leveraging data-driven insights and in-house, proprietary software to negotiate the best possible reimbursement rates for our clients. We are a team of entrepreneurial-minded people who love to innovate and win and have a passion for serving our clients. While we take personal ownership of our everyday work, we recognize that we only win as a team. Since our founding in 2021 in Minneapolis, MN we've attracted clients from across the US and have negotiated more than $50 million in total contract value, having achieved an average increase percentage more than 2x the market average. Our platform brings clarity to contracts while highlighting key data points, making it easier for practice leaders to have the data they need at their fingertips. We remain committed to a culture where you can fully be 'you' - connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place. At Aroris, we look for individuals who embody our core values of being driven, positive, relentless, and team players. We believe these qualities are vital in achieving our collective goals and fostering a thriving work environment. Job Overview:As a key member of the Aroris team, the Client Success Manager will lead and orchestrate the client success function, driving client satisfaction, retention, and advocacy. This role involves strategic planning, team leadership, and collaboration with sales and operations to ensure the successful deployment and ongoing success of our service and product lines for our valued clients. Job Responsibilities:Client Relationship Management: Act as the primary point of contact for key customers, ensuring regular status updates and responsiveness to inquiries, fostering strong relationships. Act as an executive-level liaison for client engagements. Strategic Customer Engagement: Collaborate with clients to align their specific needs, determining suitable solutions and products within the Aroris portfolio that can be implemented to address those needs. Strategic Leadership: Develop and execute the overall client success strategy, aligning it with Aroris' business objectives. Uncover Additional Opportunities: Provide the Leadership Team guidance on additional revenue streams worth exploring informed through client interaction. Communication Excellence: Maintain excellent written and verbal communication with internal and external stakeholders, ensuring clarity and transparency in all interactions. Establish effective communication strategies for clients that result in aligned expectations, addresses barriers, and emphasizes the value of Aroris as an extension of the provider group. Cross-Functional Collaboration: Collaborate closely with the sales and operations teams to align client success initiatives with sales strategies and ensure smooth onboarding and implementation processes. Platform Optimization and Expansion: Work collaboratively with clients to identify opportunities for maximizing the value of our platform. Drive initiatives for platform enhancements based on client feedback and industry trends. Required Experience, Qualifications, and Skills:Minimum of 3 years of relevant account management or customer engagement experience Strong understanding of healthcare industry and landscape, including the relationship between payers and providers. Exceptional and proven provider partnership skills and interpersonal skills. High degree of comfort in developing and delivering presentations to internal and external groups. Results driven, persistent - able to self-direct and work independently showing initiative, while seeking guidance when appropriate. Proven ability to work with limited or ambiguous information. Must be able to "connect the dots", using strong organizational and analytical skills. Demonstrated strength in computer software, e.g., MS Office Suite, PowerPoint, social media and internet-based research. Ability to multi-task, pay close attention to detail and be flexible in a fast paced and growing organization. Bachelor's Degree required, or 4+ years equivalent experience in a related field will be considered. Must have a high attention to detail, as this role is directly responsible for the accuracy of supporting documentation for contracts and completing documents accurately. Effectively and professionally represent Aroris to the provider & payer community. Preferred Experience, Qualifications, and Skills:Experience working at a medical insurance company, MSO, IPA, TPA highly preferred. Equal Employment Opportunity:Aroris is an equal opportunity employer. Aroris is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. Aroris will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability. 

Created: 2025-02-09