Escalation Analyst - 83884

We are looking for a detail-oriented Regulatory Complaints Specialist to join our team, handling complaints and tickets from regulatory bodies such as the Better Business Bureau (BBB), Attorney General, and the Consumer Financial Protection Bureau (CFPB). This role requires strong communication, organization, and compliance knowledge to effectively manage and respond to regulatory cases.Required Skills & Experience:Regulatory or Compliance Experience - Previous experience handling complaints related to regulatory bodiesStrong Communication - Ability to draft well-structured emails, reports, and responses for legal and compliance teamsOrganizational Skills - Ability to juggle high-volume casework while meeting strict deadlinesFCRA Knowledge - Familiarity with Fair Credit Reporting Act (FCRA) regulations is a huge plusKey Responsibilities:Case Management - Handle 20-25 new cases daily, maintaining a weekly caseload of 60-70 casesTimely Response - Initiate cases within 24-48 hours of receipt and meet CFPB's 15-day response deadlineCollaboration - Work closely with legal and compliance teams to ensure accurate, well-documented responsesRegulatory Compliance - Ensure adherence to relevant regulations, including the Fair Credit Reporting Act (FCRA)Written Communication - Draft clear and professional correspondence, reports, and legal responsesMultitasking & Organization - Manage multiple priorities while maintaining accuracy and efficiencyIf you thrive in a fast-paced, high-impact role and have a keen eye for compliance and regulatory processes, we'd love to hear from you! Apply today or reach out for more details. ??

Created: 2025-02-09