Customer Support/Sales Specialist

Entry Level Customer Support/Sales Specialist: Job DescriptionBraceLabis an industry-leading destination for premium quality orthoses & practical clinical information. Supporting both independent consumers and the medical community, our mission is simple: To help people get back to doing what they love and live their life to the fullest!Although a small company, we are evolving every day and on the precipice of major growth. If you thrive in a fast-paced, team-oriented environment and get excited by new challenges, then we are the company for you! We are looking for someone smart, ethical, and passionate about helping individuals get back to doing what they love and live life to their fullest. Like BraceLab, this individual is customer obsessed and strives to make a difference in our customers' lives. This is an entry level position, with the potential to grow into other roles within the company for someone with the right skill set. ABOUT THE ROLE: Job Responsibilities: Resolving customer queries and concerns, recommending solutions, and guiding users through product features and functionalities. To be successful in this role, you need to be an excellent communicator and can genuinely earn our customers' trust. If an individual is successful in their support specialist responsibilities, they will progress into a sales role with commission opportunities. · Handling customers with patience and excellent etiquette:o Addressing customer questions and concerns about products and/or services promptly via email, phone, chat, and social mediao Investigating and resolving complaints or issues efficiently while ensuring customer satisfactiono Assisting customers with placing orders, tracking shipments, and processing returns or refundso Responding to customer reviews/questions· Clearly conveying detailed, accurate information about BraceLab's products, services, policies, and procedures· Processing orders and transactions· Resolving issues and troubleshooting technical problems · Collecting and analyzing customer feedback:o Maintaining accurate records of customer interactions, inquiries, complaints, and solutions in the CRM systemo Identifying trends and areas for improvement in products or services· Developing and documenting knowledge into helpful content· Providing information to and training, virtually and in-person, prospective and existing customers· Working closely with cross-functional teams (e.g., sales, marketing) to communicate customer insights and drive improvementsJOB REQUIREMENTS· Excellent communication, organization and writing skills· Ability to learn a wide array of procedures and software · Ability to multi-task while maintaining attention to detail and deadlines· Keen attention to detail· Working knowledge of MS Office applications, including Outlook, Word, PowerPoint, Excel, & Teams)· Team player with a friendly, mature, and outgoing attitude· Energetic, friendly, outgoing, proactive personality· Desire to learn, grow, and have fun in a rewarding environment· Ability to edit content for accuracy and brand consistencyABOUT YOU: You possess excellent communication, organization and writing skills; you can edit written content for accuracy, organization, clarity, and fit with our brandYou have well-developed information technology skills with ability to learn and retain a wide array of procedures and softwareYou are great at multi-tasking while maintaining detail accuracyYou are capable of meeting deadlinesYou are proficient in MS Office applications, including Outlook, Word, PowerPoint, Excel, & TeamsYou are a team player with a friendly, mature, and outgoing attitudeYou are willing to get the job done with an energetic, friendly, and proactive attitudeYou desire to learn, grow, and have fun in a rewarding environmentBonus: You have an interest in sports/fitness/rehabilitationWHY BRACELAB: Our mission of helping people get back to doing what they love is embodied in our culture and how we treat our employees. We value integrity, honesty, growth, happiness & belonging, work-life balance, teamwork and collaboration, passion, and enthusiasm, and much more.Benefits/Perks:Competitive pay ($40,000)Emphasis on work-life balance3 weeks PTO per yearOpportunities for growth Choice of health insurance plan (company pays up to 100%)Dental & Vision insurance plans (optional; employee pays)Generous 401K planNewly renovated, environmentally conscious office space with ample free parking in desirable North Hills neighborhoodLarge, well-equipped breakroom with coffee and tea available

Created: 2025-02-09