Senior Operations Manager

Job DescriptionJOB TITLE: Operations Senior ManagerEMPLOYER: Qualitas Insurance CompanyDEPARTMENT: OperationsREPORTS TO: Chief Operations OfficerSummary:The Operations Senior Manager at Qualitas Insurance Company, a niche insurance carrier focused on the US-Mexico personal and commercial auto market, will play a pivotal role in overseeing and optimizing daily business operations. This role requires a strategic leader with a hands-on approach to managing resources, streamlining processes, and driving operational excellence. The ideal candidate will collaborate with cross-functional teams to ensure smooth execution of company initiatives and achieve organizational goals.Duties & Responsibilities:· Develop, implement, and monitor operational strategies aligned with the company's objectives.· Oversee day-to-day operations, including underwriting, strategic communications, risk management, claims, and General Agency functions.· Foster a culture of accountability, collaboration, and continuous improvement.· Analyze existing workflows to identify inefficiencies and implement solutions to improve productivity.· Develop and maintain standard operating procedures (SOPs) for key operational processes.· Leverage technology to automate and enhance operational tasks.· Collaborate with senior leadership to align operational strategies with business goals.· Provide insights and recommendations based on operational data and performance metrics.· Contribute to business continuity planning and execution.· Ensure that operational processes support exceptional customer service.· Address escalated service issues and implement solutions to improve satisfaction.· Manage operational budgets and ensure cost-effective resource utilization.· Monitor key financial metrics and implement strategies to drive profitability.· Builds alliances and partnerships with GAs and agents.· Coordinates with other managers to address organizational needs · Identify and mitigate operational risks to ensure compliance with industry regulations and company policies.· Performs other related duties as assigned by management. Supervisory Responsibilities:• Manages employees within department• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications:• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).• 5+ years of experience in operations within the insurance industry.• Proven leadership and team management experience.• Strong analytical and problem-solving skills.• Excellent communication and interpersonal skills.• In-depth knowledge of insurance industry processes and regulations.• Strategic thinking and decision-making.• Strong organizational and project management skills.• Ability to drive change and inspire teams.• Customer-focused mindset with a commitment to service.• Financial acumen and resource management.Other skills requiredBilingual Spanish/EnglishAbility and willingness to travel (including travel in Mexico).Understanding of general finance and budgeting, including profit and loss, balance sheet, and cash-flow management.Ability to build consensus and relationships among managers, partners, and employees.

Created: 2025-02-09