Research Facility Coordinator

About the RoleWe are seeking an experienced Facility Coordinator to join our growing team. This position will manage the agency's new workspace and qualitative research facility in San Francisco. Facility CoordinatorPosition Summary: The Facility Coordinator manages and optimizes the operational aspects of the agency's new workspace and qualitative research facility in San Francisco. This position involves scheduling, stakeholder communication, and effective oversight of facility operations to ensure optimal functioning and alignment with organizational goals. It will begin as a part-time contract position for a 90-day trial period and then become a full-time employee position (30+ hours per week).Possible Key Responsibilities:Manage the scheduling and execution of facility operations, including maintenance, inventory, budgeting, and staffing.Meet KPIs for monthly facility bookingsCreate marketing materials and a booking system for office/facility rentalManaging existing booking sites (ex. Peerspace)Communicate effectively with stakeholders to ensure alignment and address operational issues.Hosting clients, vendors, and staff in a friendly, approachable manner.Conduct regular reviews of facility operations to identify and mitigate risks.Conduct sales outreach and maintain client relationships for office/facility rentalLearn A/V equipment and software to set up streaming/recording systems for facility use Train/oversee additional staff members to host office/facility events as neededDevelop/refine best practices for our team to conduct in-person research/workshops in our facilityAttend bi-weekly team meetings via ZoomPossible Qualifications:Proven experience in facility operations management.Strong leadership and communication skills.High proficiency in project and facility management tools.Exceptional problem-solving skills and operational oversight capabilities.Demonstrated ability to manage complex facility operations and client relationships.Essential Physical Functions:Must be able to talk and hear over the phone, webcam, and in person. Extended sitting and use of hands and fingers for keyboard work are required. Occasionally will need to stand, walk, reach, balance, climb, stoop, kneel, crouch, crawl, or stand for long periods. Vision abilities require driving, as well as close reading. Lifting and carrying are occasionally up to 50 pounds. Essential Mental Functions:Must be able to work both in-person in SF and remotely, and must be able to sustain concentration wherever they work. They are also required to organize their work schedule and meet frequent project deadlines. The ideal candidate will have experience with overseeing facility management and scheduling, with a robust understanding of operational processes. Preference for someone with in-person qualitative market research experience, as well as proficiency in project management. Experience with supplier and team management will be key assets.You are:Local to San Francisco and able to work in the facility as needed during regular business hours, as well as some evenings and/or weekends as neededAn experienced project and people managerHighly organized and detail-focused, with both digital and physical materials, with an ability to handle multiple projects at once and shifting priorities and timelinesAn excellent communicator, both written and verbal - you are unafraid of asking questions or for help when you face roadblocksA driven self-starter with a passion to innovate A tech-savvy person who thrives in a dynamic environment and enjoys the freedom to manage their own timeProfessional, confident, hospitable, and flexible, allowing you to work collaboratively and effectively with clients, participants, and colleagues of diverse backgroundsYou have:BA/BS minimum5+ years of relevant work experience, preferably with market research, advertising, or client-side agencyExperience setting up and hosting in-person meetings, workshops, events, and research sessions, including training junior staff to help you do soOperations and/or logistics knowledge related to facility management or research managementExperience in marketing for research agencies, facilities, or coworking spaces is strongly preferredA service background/experience (e.g. hospitality, wait-staff/bartending/hosting, catering, event planning/events management, hotel staff, customer service rep OR previous in-person market research facility hosting is preferred)Comfortable using a computer; must be able to type and keep the office booking up to date on systems like PeerspaceGeneral knowledge of A/V equipment and comfortable managing live-streamingKnowledge of full Microsoft Office Suite / G-Suite (especially Google Calendar), as well as collaboration tools like Canva, WordPress, Zoom, Slack, Dropbox, etc.Experience using Canva and editing tools, as well as a quick learner of new technologies/software in generalComfort in using office equipment such as printers, scanners, etc.Ability to do various admin, hosting, and hospitality responsibilities as requiredWillingness to jump in and wear multiple hats, and help the rest of the team if/when needed on research projects or administrative tasksAbility to communicate in a courteous, professional, and patient manner to people of all backgrounds including clients and participants. This includes in-person, over email, and on the phone A friendly/energetic demeanor, with a can-do attitude. Cool under pressure/moments of high stress. Excitement to join a collaborative teamWhy choose KNow:Helping to support a growing company with a focus on innovation and a lot of momentumJoining a team culture that's built on trust and hard work, while still having a good timeLeadership that invests in you, your personal and professional development, and your career growthFun and collaborative team offsites, lunch & learns and initiativesWe have a lineup of clients many could only dream of working with, including Discover, Mercury Financial, Voya, Dow Jones, Savage X Fenty, Athleta, San Francisco State University, and many more!Please note that you must be eligible to work in the USA, and be local to San Francisco to be considered for this role. We thank everyone for their interest, however, only successful applicants will be contacted. All initial interviews will be conducted via Zoom and the position will be a combination of in-person work at the San Francisco office, remote work, and potential occasional overnight travel to support in-person fieldwork.About KNow Research KNow Research is a full-service, female-forward, qualitative insights consultancy on the front lines of research, delivering fresh insights through custom research design and innovation. From the latest digital research solutions to traditional approaches, we build bespoke projects for our clients' needs to inform key business decisions. Our senior-level team of boots-on-the-ground investigators delivers insights to our clients with an emphasis on our expertise in the Financial Services, Retail, and Higher Education industries.Katrina Noelle, President, is proud to have made KNow Research a Certified Green business and a certified member of the Women's Business Enterprise National Council (WBENC) to further our commitment to women in the research community and beyond. Learn more about our mission, our approach, and our methodologies online at . We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. KNow Research provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable lawWhom to contact:Please send your resume to admin@ with a subject line reading "Facility Coordinator Application - your name". Submissions received via LinkedIn will not be reviewed.

Created: 2025-02-09