Bilingual Intake Specialist in El Segundo

Job Description: Boutique Labor and Employment firm in El Segundo seeks an experienced Bilingual Intake Specialist to join their team. The ideal Bilingual Intake Specialist has demonstrated knowledge in obtaining declarations, has worked in an intake capacity within a labor and employment firm for 1-3+ years, and can write and speak fluently in Spanish.Bilingual Intake Specialist Job Duties:Handle a high volume of calls to conduct client intakes and gather declarationsTrack, manage, and complete client intake and declaration processesOversee lead follow-ups and retention efforts in collaboration with attorneys and investigatorsMaintain and update all client interactions within established guidelines, spreadsheets, and softwareActively participate in weekly team meetings and contribute to discussionsAssist in developing and executing quarterly team objectives and key results (OKRs) and providing meaningful input during meetingsContact and meet with potential clients and declarants, both in person and over the phone, to collect necessary informationMaintain client confidentiality and uphold strong public relationsOrganize and manage electronic case files and documentationBilingual Intake Specialist Job Requirements:1-3+ years of experience working as a client intake specialist in a law firm requiredBilingual (written and spoken) Spanish requiredPrior experience working in Microsoft Word, Outlook, and Excel strongly preferredIf you or someone you know is interested in applying, please send the resume in Word (.docx) format to Alizen Rodriguez at for immediate and confidential consideration.All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers requirea background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Created: 2025-02-09