Customer Experience Specialist

As a Customer Experience Specialist, you will manage daily inquiries, process customer claims, and ensure adherence to service levels. This role requires diligent oversight of the claims process through our MDM exchange program, maintaining communication with internal and external customers to meet and exceed expectations.Key Responsibilities:Independently handle customer claims of damaged merchandise, documenting each step from initiation to resolution in our CRM system.Ensure each claim meets the service levels set by MDM Management.Maintain proactive communication with all stakeholders to ensure transparency and timely updates.Provide timely responses to customer inquiries in accordance with specified SLAs.Assist with and complete various tasks and projects by established deadlines.Qualifications:High school diploma or equivalent; some college coursework in business, communications, or a related field preferred.At least one year of customer service experience.Experience in office or warehouse shipping environments.Proficient in Microsoft Office and familiar with CRM systems.Skills:High accuracy and attention to detail.Dependable with a strong work ethic and ability to meet deadlines.Excellent organizational skills and capable of handling multiple tasks.Strong customer service orientation, problem-solving, and the ability to improve processes.Effective communication skills, primarily via email using company templates.No travel required.Join our team and contribute to an outstanding customer experience by applying today!

Created: 2025-02-09