Client Advisor

Company DescriptionExpert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice.We connect litigators with top industry experts, innovative litigation research, physician consultations, and comprehensive due diligence "” all delivered through our SaaS platform, Expert iQ. Leveraging proprietary data and analytics, we give plaintiff firms a winning edge.About the RoleAs a Client Advisor, you'll be a crucial link between Expert Institute and our attorney-clients, directly impacting case outcomes through expert witness selection and strategic consulting. This role combines legal analysis, client service, and project management in a fast-paced, technology-driven environment.Key ResponsibilitiesStrategic Client PartnershipLead comprehensive case intake conversations with attorneysAnalyze case theories and develop targeted expert witness search strategiesTranslate complex legal needs into actionable research parametersProject ManagementOversee end-to-end client engagements across multiple service linesTrack and monitor client usage across the extent of a client's contractEnsure timely delivery and exceptional quality of all deliverablesRelationship ManagementBuild and maintain strong relationships with attorney clientsPresent findings and recommendations to key stakeholdersProactively identify and resolve potential challengesServe as a trusted advisor throughout the litigation processQualifications:Bachelor of Science or Bachelor of Arts1-3 years of client or customer service experienceExceptional attention to detail and commitment to accuracyStrong analytical and critical thinking abilitiesDemonstrated ability to work independently in a fast-paced environmentOutstanding written and verbal communication skillsProven track record of meeting deadlines and managing multiple prioritiesNatural problem-solver with a creative approach to challengesPrevious experience in legal, research, or professional services industries

Created: 2025-02-09