Operations Manager

We are seeking an energetic, detail oriented, and driven Operations Manager to support the operations of Nick's Roast Beef. Serving the North Shore community for 50 years, Nick's Roast Beef is famous across New England for its delicious, high sandwiches and deep community ties.The ideal candidate will be a self-starter with a passion for entrepreneurship, business strategy, efficient operations, and customer service. This role requires someone who can roll-up their sleeves to support the operations of a fast-paced business, while also working on projects across marketing, strategic planning, finance, and people management.To ensure strong operations, the Operations Manager will train the team on new systems and processes to produce delicious food and create an unforgettable customer experience. To shape the future direction of the brand, they will explore new growth opportunities. For the right candidate, this can be a dream role that provides fantastic autonomy, purpose, leadership responsibility, and career growth while blending the disciplines of general management, brand management, and business operations.Responsibilities:Serve as Operations Manager of the company reporting into the ownersSupport day-to-day operations ensuring quality food and customer service, and managing inventory, labor, food, and other operating costsSupport a team of 20+ employees, including hiring, training, and performanceDevelop and manage a budget ensuring profitability of the businessIdentify and implement process improvementsContinuously evaluate and improve the customer experienceDesign and execute on brand and marketing campaignsDevelop and maintain relationships with customers and the local communityQualifications:Strong attention to details and drive to ensure day-to-day operational excellenceWillingness to learn and lead a highly successful business with lots of loyal customersPrior experience in sales, marketing, and/or hospitality preferred (experience in food service is a plus, but not required)Experience managing and leading teams is a plusStrong business acumen and financial analysis skillsExcellent communication and interpersonal skillsPassion for hospitality and entrepreneurshipSalary and Benefits:Salary range of $50,000 to $75,000 based on experienceHealth insurancePaid time off and holidaysIf you are a self-motivated and entrepreneurial-minded individual and are excited to be part of a fast-growing business, we encourage you to apply for this exciting opportunity!

Created: 2025-02-09